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Abstraction, Restriction, and Co-creation: Three Perspectives on Services
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2010 (English)In: Advances in Conceptual Modeling – Applications and Challenges, Berlin: Springer Verlag , 2010, 107-116 p.Conference paper, Published paper (Refereed)
Abstract [en]

The recent surge in the interest of services has brought a plethora of applications of the service concept. There are business services and software services, software-as-a-service, platform-as-a-service, and infrastructure-as-a-service. There is also a multitude of definitions of the service concept. In this paper, we propose not a new definition of service but a conceptual model of the service concept that views services as perspectives on the use and offering of resources. The perspectives addressed by the model are: service as a means for abstraction; service as means for providing restricted access to resources; and service as a means for co-creation of value.

Place, publisher, year, edition, pages
Berlin: Springer Verlag , 2010. 107-116 p.
Series
Lecture Notes in Computer Science, 6413/2010
Keyword [en]
Service modelling, Services, Rights, Business modelling, Enterprise modelling, REA, Hohfeld's classification of Rights, Speech Act Theory
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-51841DOI: 10.1007/978-3-642-16385-2_14ISBN: 978-364216384-5 (print)OAI: oai:DiVA.org:su-51841DiVA: diva2:386301
Conference
29th International Conference on Conceptual Modeling, ER 2010; Vancouver, BC
Available from: 2011-01-12 Created: 2011-01-12 Last updated: 2011-06-23Bibliographically approved

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Bergholtz, MariaAndersson, BirgerJohannesson, Paul
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