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Value Propositions in Service Oriented Business Models for ERP: Case Studies
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2010 (English)In: Business Information Systems; 13th International Conference, BIS 2010, Berlin, Germany, May 3-5, 2010, Proceedings: Lecture Notes in Business Information Processing Volume 47, 2010 / [ed] Witold Abramowicz and Robert Tolksdorf, Springer , 2010, Vol. 47Conference paper, Published paper (Other academic)
Abstract [en]

Service systems challenge traditional on-premise installations and create opportunities for new business models in the ERP market. In this paper, six case studies are analyzed to identify attributes and patterns of service oriented business models for Enterprise Resource Planning. The business models are analyzed with a focus on value proposition. Two patterns of service oriented business models for ERP are identified: holistic and niche. In addition to analyze business model patterns, we identified and applied categorizations of elementary offering types, ERPII layers and generic value proposition types. Hereby, the applied business model framework is enriched to broaden understanding of service oriented business models for ERP.

Place, publisher, year, edition, pages
Springer , 2010. Vol. 47
Keyword [en]
Enterprise resource planning, business model, service systems, software as a service, business model ontology
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-52047DOI: 10.1007/978-3-642-12814-1_23ISBN: 978-3-642-12813-4 (print)OAI: oai:DiVA.org:su-52047DiVA: diva2:386528
Conference
13th International Conference, BIS 2010, Berlin
Available from: 2011-01-12 Created: 2011-01-12 Last updated: 2011-11-17Bibliographically approved
In thesis
1. Improving Organizational Effectiveness through Standard Application Packages and IT Services
Open this publication in new window or tab >>Improving Organizational Effectiveness through Standard Application Packages and IT Services
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Today, the design, use and distribution of standard application packages are changing due to the emergence of service orientation. In the private sector, Enterprise Resource Planning (ERP) systems are extended to include IT services. In the public sector, standard application packages are integrated with IT services which are often referred to as e-Government. E-Government can be extended with mobile technology to add mobility to public processes, so called m-Government.

The problem addressed in this thesis is how to improve organizational effectiveness through the use of standard application packages and IT services. The objectives are to:

  • ­Develop a model for explaining the level of adoption of extended ERP among small and medium sized companies.  
  • ­Identify implications and design patterns of business models for service oriented ERP.
  • ­Establish principles for the design of local government m-services.
  • ­Develop a method for benefits evaluation of information systems with integrated services.

The thesis contributes with theory for analyzing, explaining and predicting how the use of standard application packages as well as IT services affects organizational effectiveness. To practice, it provides new concepts that can change the perceptions and mental models that IS-professionals, such as management consultants, use in their professional lives. In particular, it provides implications, design principles, a model and a method for the use of services in conjunction with standard application packages in public and private sector organizations.

For future research it is suggested to investigate how service orientation affects implementation methods for standard application packages and to investigate the requirements of completely integrated e-Government on e-services, business models and back-office systems.

Place, publisher, year, edition, pages
Kista: Department of Computer and Systems Sciences, Stockholm University, 2011. 64 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 11-012
National Category
Computer Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-64335 (URN)978-91-7447-366-7 (ISBN)
Public defence
2011-12-20, Sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Note
At the time of the doctoral defense, the following paper weas unpublished and had a status as follows: Paper 4: In pressAvailable from: 2011-11-28 Created: 2011-11-16 Last updated: 2011-12-01Bibliographically approved

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