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Managing Intersubjectivity and Establishing Consensus in Two Activity Types: Business negotiations and Student Workgroups
Stockholm University, Faculty of Humanities, Department of Spanish, Portuguese and Latin American Studies.
2011 (English)In: Spanish at Work: Analysing Institutional Discourse Across the Spanish-speaking World / [ed] Nuria Lorenzo-Dus, Basingstoke: Palgrave MacMillan , 2011, 172-191 p.Chapter in book (Other academic)
Abstract [en]

Two discursive processes constitute the focus of this study: intersubjectivity management and argumentation. Intersubjectivity management (ISM) is a newly coined term referring to a set of conversational phenomena, which are regarded as manifestations of a comprehensive process whereby common ground and mutual understanding are co-constituted in dialogue. This process takes place at the micro-level of dialogue and is implemented by means of signals which are usually backgrounded and, more often than not, multi-modal. Argumentation, in turn, constitutes a far more explored field of research. In the present framework, argument management (AM) is regarded as a process which is situated at the macro-level of dialogue and is an essential factor in the global organisation of dialogue.

          The aim of the present article is to shed light on ways in which ISM and AM are conjoined and used as tools for consensus establishment and conflict-solving within two related activity types, each situated in an institutional setting: business negotiations and problem-solving in university students’ workgroups. Both sets of data are based on video-recordings of multi-party dialogues carried out in two varieties of Spanish: peninsular Spanish in the business negotiation (elicited data) and Chilean Spanish in the students’ workgroup (naturally occurring data).

          The conjoined analysis of ISM and AM processes shows that AM moves become effective only when supported by appropriate ISM signalling. In particular, acceptance moves will lead to consensus only if they are combined with ISM devices which signal a high degree of common ground.

Place, publisher, year, edition, pages
Basingstoke: Palgrave MacMillan , 2011. 172-191 p.
Keyword [en]
Argumentation structure, consensus establishment, dialogue analysis, feedback, intersubjectivity, multimodality
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Specific Languages
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URN: urn:nbn:se:su:diva-54210ISBN: 978-0-230-57910-1ISBN: 978-0-230-57909-5OAI: diva2:392252
Available from: 2011-02-02 Created: 2011-01-26 Last updated: 2011-02-02Bibliographically approved

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