All Aboard: ERP Implementation as Participatory Design
2011 (English)In: Americas Conference on Information Systems, 2011Conference paper (Other academic)
Following a previous description of Enterprise Resource Planning (ERP) implementations as participatory design (Pries-Heje & Dittrich, 2009), this paper explores the case of a medium-sized, family-owned manufacturing company and its endeavors with changing their current ERP system. The case was selected on the premise of it being perceived a success by the involved stakeholders. Through a series of interviews and analysis of secondary material, the case covers the period between 1995 and 2010. As the results show, several instances of user involvement and participation can be found throughout the case. According to the respondents, this is seen as one of the central elements of the success. This is discussed in relation to previous findings and a call for future research into ERP implementation is presented.
Place, publisher, year, edition, pages
ERP, Implementation, Participatory design, Process design, User involvement, User-centered design
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-54458OAI: oai:DiVA.org:su-54458DiVA: diva2:394500