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ICT Platform Integration - MCDM Based Framework for the Establishment of Value Network: Case Study: Mozambique Government Electronic Network (GovNet)
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (Computer and Systems Science)
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The selection of ICT service providers are among many of the challenges in building networks (intranets and extensions to the Internet) due to the high investment on equipment (CAPEX) and on operational costs (OPEX). This thesis proposes a Multi-Criteria Decision Method based decision support framework via the deployment of the Analytical Hierarchy Process method that can be used to improve selection and evaluation practices. The work deals explicitly with the role of ICT in supporting the corporate mission, and goals, in building the organization value network. It helps also in planning and defining the access to the Internet and strategies for making critical ICT related decisions. A specific study, The Government Electronic Network Project in Mozambique, has been used as a use case for the developed model and for validating the framework. The thesis also covers aspects related to the broader eGovernment process in Mozambique, such as the architecture, the principles, and the associated IT protocols and standards required for the interoperability of the respective eGovernment systems.

The framework and recommendations are expected to contribute in assisting organizations to increase the usage and improve the management of IT platforms and services. In addition, they should help in bettering the systematization of the input data in specifying the requirements for the services offered by Internet service providers. The model should bring to the attention of decision-makers many factors that are currently neither considered nor are central to the selection processes. Furthermore, the decision-makers can use the framework in explaining and describing the investment decisions behind ICT projects in the context of the organization value network.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2011. , 314 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 11-005
Series
DSV Report Series, ISSN 1101-8526 ; 11-005
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-56518ISBN: 978-91-7447-244-8 (print)OAI: oai:DiVA.org:su-56518DiVA: diva2:411736
Public defence
2011-06-01, sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2011-05-10 Created: 2011-04-19 Last updated: 2011-05-26Bibliographically approved
List of papers
1. Government Network and ISP Selection Model - Mozambique Case Study
Open this publication in new window or tab >>Government Network and ISP Selection Model - Mozambique Case Study
2005 (English)In: Innovation and the Knowledge Economy: Issues, Applications, Case Studies / [ed] Paul Cunningham & Miriam Cunningham, Amsterdam: IOS Press , 2005Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2005
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-38064 (URN)1-58603-563-0 (ISBN)
Conference
e-Challenge 2005, 19-21 October, Ljublijana, Slovenia
Available from: 2010-03-25 Created: 2010-03-25 Last updated: 2011-05-26Bibliographically approved
2. Government Network and Information Security MCDM Framework for the Selection of Security Mechanisms:  
Open this publication in new window or tab >>Government Network and Information Security MCDM Framework for the Selection of Security Mechanisms:  
2005 (English)In: Proceedings of CNIS 2005 / [ed] M.H. Hamza, Phoenix, USA: Acta Press , 2005Conference paper, Published paper (Refereed)
Abstract [en]

The establishment of Virtual Private Networks (VPNs), Intranets and Internet access channels by Governments raises the need of making sure that only authorized people access the Government VPN resources. The large base of network security mechanisms and VPN implementation alternatives available makes it difficult to select the “optimal” security mechanisms or controls to be used in order to ensure the required or defined level of security for a specific VPN. This paper addresses the security mechanisms selection problem by proposing a MCDM model for structuring the VPN selection decision problem. Data collected from the Government Network Project (GovNet) being implemented in Mozambique was used to support both the development and validation of the Model.

Place, publisher, year, edition, pages
Phoenix, USA: Acta Press, 2005
Keyword
Security, Internet, VPN, Intranet, Government Network, Multi-Criteria Decision Making (MCDM)
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-38063 (URN)
Conference
CNIS 2005, 14-16 November, Phoenix, AZ, USA
Available from: 2010-03-25 Created: 2010-03-25 Last updated: 2011-05-26Bibliographically approved
3. MCDM Model for Selecting Internet Access Technologies: A Case Study in Mozambique
Open this publication in new window or tab >>MCDM Model for Selecting Internet Access Technologies: A Case Study in Mozambique
2005 (English)In: EUROCON 2005: The International Conference on "Computer as a Tool", Proceedings, volume II, 2005, 1738-1741 p.Conference paper, Published paper (Refereed)
Abstract [en]

The development of Internet, networking and access technologies is providing a wide variety of Internet interconnection alternatives. The availability of several options in the Internet interconnection market makes it difficult to select the "optimal" alternative for a specific end-user in a specific context. A MCDM based model for structuring and solving the Internet access technologies selection decision problem is proposed. The applicability and validation of this approach is demonstrated in a case study in Mozambique

Keyword
Internet, decision making
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-38080 (URN)10.1109/EURCON.2005.1630311 (DOI)1-4244-0049-X (ISBN)
Conference
IEEE EUROCON 2005, 21-24 November, Belgrade, Serbia and Montenegro
Available from: 2010-03-25 Created: 2010-03-25 Last updated: 2011-05-26Bibliographically approved
4. MCDM Framework and the Selection of Network Topology: GovNet Case Study
Open this publication in new window or tab >>MCDM Framework and the Selection of Network Topology: GovNet Case Study
2006 (English)In: IST-Africa 2006 Conference Proceedings / [ed] Paul Cunningham & Miriam Cunningham, IIMC International Information Management Corporation , 2006Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
IIMC International Information Management Corporation, 2006
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-37966 (URN)1-905824-01-7 (ISBN)
Conference
IST-Africa 2006, 3-5 May, Pretoria, South Africa
Available from: 2010-03-24 Created: 2010-03-24 Last updated: 2011-05-26Bibliographically approved
5. e-Government and Architecture Principles Government Portal Case Study
Open this publication in new window or tab >>e-Government and Architecture Principles Government Portal Case Study
2006 (English)In: Exploiting the Knowledge Economy: Issues, Applications, Case Studies / [ed] Paul Cunningham & Miriam Cunningham, Amsterdam: IOS Press , 2006Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2006
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-37942 (URN)978-1-58603-682-9 (ISBN)
Conference
E-challenges 2006, 25-27 October, Barcelona, Spain
Available from: 2010-03-24 Created: 2010-03-24 Last updated: 2011-05-26Bibliographically approved
6. Centralized e-Mail System: Government Network Case Study
Open this publication in new window or tab >>Centralized e-Mail System: Government Network Case Study
2007 (English)In: IST-Africa 2007 Conference Proceedings / [ed] Paul Cunningham 6 Miriam Cunningham, Maputo-Mozambique: IIMC International Information Management Corporation , 2007Conference paper, Published paper (Refereed)
Abstract [en]

The Mozambique eGovernment Strategy has, as one of its objectives, the use of ICTs to improve the effectiveness and efficiency of the public service delivery.  The achievement of this objective depends on the development and deployment of several information systems, such as the implementation of a centralized and government-wide e-mail system, instant messaging and other common communication services. In this paper we analyse the implications resulting from the current approach of using different Internet Service Providers (ISPs) and disaggregated e-mail systems for e-mail communications between public institutions in Mozambique and we propose another approach to the Government of Mozambique for e-mail communication. The information and data used for the analysis were collected through interviews, questionnaires and GovNet statistics and traffic measurements. The main contribution consisted in applying scientific approach for advising the most appropriate alternative of e-mail system for the Government of Mozambique.

Place, publisher, year, edition, pages
Maputo-Mozambique: IIMC International Information Management Corporation, 2007
Keyword
e-mail, DNS, Structure, Hierarchy, Policy, Protocol, eGovernment
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-56881 (URN)1-905824-04-1 (ISBN)
Conference
IST-Africa 2007, 9-11 May, Maputo, Mozambique
Projects
GovNet Project
Available from: 2011-04-28 Created: 2011-04-28 Last updated: 2011-05-26Bibliographically approved
7. GovNet e-Mail System Capacity Planning
Open this publication in new window or tab >>GovNet e-Mail System Capacity Planning
2007 (English)In: IST-Africa 2007 Conference Proceedings / [ed] Paul Cunningham & Miriam Cunningham, 2007Conference paper, Published paper (Refereed)
Abstract [en]

Electronic Government Network (GovNet) e-Mail System, one of the services offered as part of the GovNet Project in Mozambique is expanding. A significant growth in the number of users of the GovNet e-Mail system is expected in the next couple of months due to the addition of 63 new sites /institutions as part of the GovNet-Extension Project. To address the expected demand on the GovNet IT resources there are scientifically proven methods and processes that can aid the planning of the required networking and IT resources. This paper tries to propose an approach to be followed as part of the process of capacity planning for the GovNet e-Mail System storage and bandwidth capacity. All the data in support of the suggested method were collected during the pilot phase of the GovNet through automatic traffic collection application and through interviews of the IT managers of the government institutions benefiting from the GovNet services.

Keyword
Capacity, Planning, Network, e-mail, bandwidth, Internet.
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-56882 (URN)1-905824-04-1 (ISBN)
Conference
IST-Africa 2007, 9-11 May, Maputo, Mozambigue
Projects
GovNet Project
Available from: 2011-04-28 Created: 2011-04-28 Last updated: 2011-05-26Bibliographically approved
8. Mozambican Government Portal Case Study: Visitor Analysis
Open this publication in new window or tab >>Mozambican Government Portal Case Study: Visitor Analysis
2007 (English)In: IST-Africa 2007 Conference Proceedings / [ed] Paul Cunningham & Miriam Cunningham, 2007Conference paper, Published paper (Refereed)
Abstract [en]

The e-Government initiative in Mozambique is an ambitious and far-reaching movement with immense potential for positive impact on the Mozambican government and economy. Central to this initiative is the Government Portal—a portal dedicated to intuitively and helpfully disseminating government news, services, and information to citizens, the public sector, and the private sector. Such an important project of the e-Government initiative requires frequent evaluation of the project performance and ways in which it can improve. This document attempts to measure the performance of the Government Portal through visitor analysis. It discusses the limitations of analysis through this approach, what can be deduced from the visitor analysis, and possible ideas to improve the project in an attempt to help it reach its objectives.

Keyword
hits, logs, visits, Webalizer, IP address, hostname, e-Governance
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-57064 (URN)1-905824-04-1 (ISBN)
Conference
IST-Africa 2007, 9-11 May, Maputo, Mozambique
Available from: 2011-05-02 Created: 2011-05-02 Last updated: 2011-05-26Bibliographically approved
9. eGovernment and Sociotechnical Feedback Control System
Open this publication in new window or tab >>eGovernment and Sociotechnical Feedback Control System
2008 (English)In: IST-Africa 2008 Conference Proceedings / [ed] Paul Cunningham & Miriam Cunningham, IIMC International Information Management Corporation , 2008Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
IIMC International Information Management Corporation, 2008
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-18621 (URN)978-1-905824-07-6 (ISBN)
Conference
IST-Africa 2008, 7-9 May, Windhoek, Namibia
Available from: 2009-02-27 Created: 2009-01-26 Last updated: 2011-05-26Bibliographically approved
10. eGIF4M: eGovernment Interoperability Framework for Mozambique
Open this publication in new window or tab >>eGIF4M: eGovernment Interoperability Framework for Mozambique
Show others...
2009 (English)In: Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349, Vol. 5693/2009, 8 p.328-340 p.Article in journal (Refereed) Published
Abstract [en]

Harmonizing decentralized development of ICT solutions with centralized strategies, e.g., meant to favor reuse and optimization of resources, is a complex technical and organizational challenge. The problem, shared by virtually all the governments, is becoming a priority also for countries, such as Mozambique, that have started their ICT policy relatively recently and for which it is now evident that — if no particular attention is devoted to the interoperability of the solutions being developed — the result will rapidly become a patchwork of solutions incompatible with each other. The focus of the paper is on formulation of eGIF4M: eGovernment Interoperability Framework for Mozambique. The framework is based on a holistic approach. It builds on top of the existing experiences in eGIFs all over the world and it addresses some specific needs and peculiarities of developing countries, like Mozambique. The result is a comprehensive framework based on: (i) a reference architecture along with technical standards, (ii) a standardization life cycle, (iii) a maturity model, and (iv) some key actions meant to make the initiative sustainable in the longer term.

Place, publisher, year, edition, pages
Berlin, Germany: Springer-Verlag, 2009. 8 p.
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-56879 (URN)10.1007/978-3-642-03516-6_28 (DOI)3-642-03515-9 (ISBN)978-1-4419-6535-6 (ISBN)
Available from: 2011-04-28 Created: 2011-04-28 Last updated: 2017-12-11Bibliographically approved

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Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf