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Dissatisfaction with Services: The Impact of Satisfaction with Service Recovery on Corporate Image and Future Repurchase Intention
Stockholm University, Faculty of Social Sciences, School of Business.
1997 (English)Doctoral thesis, monograph (Other academic)
Place, publisher, year, edition, pages
Stockholm: School of Business, Stockholm University , 1997. , 331 p.
Research reports / School of Business, Stockholms universitet, ISSN 1400-3279 ; 5
National Category
Business Administration
Research subject
Business Administration
URN: urn:nbn:se:su:diva-62138ISBN: 91-7153-683-3OAI: diva2:439960
Public defence
1997-12-19, 14:00
Available from: 2011-09-09 Created: 2011-09-09 Last updated: 2011-09-09Bibliographically approved

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