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Dissatisfaction with Services: The Impact of Satisfaction with Service Recovery on Corporate Image and Future Repurchase Intention
Stockholm University, Faculty of Social Sciences, School of Business.
1997 (English)Doctoral thesis, monograph (Other academic)
Place, publisher, year, edition, pages
Stockholm: School of Business, Stockholm University , 1997. , 331 p.
Series
Research reports / School of Business, Stockholms universitet, ISSN 1400-3279 ; 5
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:su:diva-62138ISBN: 91-7153-683-3 (print)OAI: oai:DiVA.org:su-62138DiVA: diva2:439960
Public defence
1997-12-19, 14:00
Opponent
Available from: 2011-09-09 Created: 2011-09-09 Last updated: 2011-09-09Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
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  • en-US
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Output format
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