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A Maturity Model for Analyzing Strategic IT Service Management from a service perspective
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2011 (English)In: Americas Conference on Information Systems (AMCIS 2011), USA: AIS eLibrary , 2011Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
USA: AIS eLibrary , 2011.
Keyword [en]
Strategic IT Service Management, Capability Maturity Model, Design science
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-62340OAI: oai:DiVA.org:su-62340DiVA: diva2:441266
Available from: 2011-09-15 Created: 2011-09-15

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