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Implications of ERP as Service
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
School of Business, Economics and Law, University of Gothenburg.
2011 (English)Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we present implications for using and delivering Enterprise Resource Planning as services (ERP-as-a-service). The objective is to construct a framework of opportunities and challenges for users and suppliers of ERP-as-a-service. The framework is based on a combination of literature study and field study and includes approximately 80 implications. New implications, not found in literature, were identified in the field study. Examples of new implications include: more focus on IT-value; simplified phasing of implementation and improved supplier brand. For future research it is suggested that the framework is tested in a larger setting and that implications are prioritized for certain industries and types of business models.

Place, publisher, year, edition, pages
2011.
Keyword [en]
ERP-as-a-service, Implication, Software-as-a-service, Enterprise resource planning, Service orientation, Cloud computing
National Category
Computer Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:su:diva-64333OAI: oai:DiVA.org:su-64333DiVA: diva2:457140
Conference
Fifth International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2011)
Note
Ingår i pre-proceedings, kommer sedan att tryckas i Springers serie Lecture Notes in Business Information Processing.Available from: 2011-11-16 Created: 2011-11-16 Last updated: 2011-11-17Bibliographically approved
In thesis
1. Improving Organizational Effectiveness through Standard Application Packages and IT Services
Open this publication in new window or tab >>Improving Organizational Effectiveness through Standard Application Packages and IT Services
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Today, the design, use and distribution of standard application packages are changing due to the emergence of service orientation. In the private sector, Enterprise Resource Planning (ERP) systems are extended to include IT services. In the public sector, standard application packages are integrated with IT services which are often referred to as e-Government. E-Government can be extended with mobile technology to add mobility to public processes, so called m-Government.

The problem addressed in this thesis is how to improve organizational effectiveness through the use of standard application packages and IT services. The objectives are to:

  • ­Develop a model for explaining the level of adoption of extended ERP among small and medium sized companies.  
  • ­Identify implications and design patterns of business models for service oriented ERP.
  • ­Establish principles for the design of local government m-services.
  • ­Develop a method for benefits evaluation of information systems with integrated services.

The thesis contributes with theory for analyzing, explaining and predicting how the use of standard application packages as well as IT services affects organizational effectiveness. To practice, it provides new concepts that can change the perceptions and mental models that IS-professionals, such as management consultants, use in their professional lives. In particular, it provides implications, design principles, a model and a method for the use of services in conjunction with standard application packages in public and private sector organizations.

For future research it is suggested to investigate how service orientation affects implementation methods for standard application packages and to investigate the requirements of completely integrated e-Government on e-services, business models and back-office systems.

Place, publisher, year, edition, pages
Kista: Department of Computer and Systems Sciences, Stockholm University, 2011. 64 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 11-012
National Category
Computer Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-64335 (URN)978-91-7447-366-7 (ISBN)
Public defence
2011-12-20, Sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Note
At the time of the doctoral defense, the following paper weas unpublished and had a status as follows: Paper 4: In pressAvailable from: 2011-11-28 Created: 2011-11-16 Last updated: 2011-12-01Bibliographically approved

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Citation style
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