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Improving Organizational Effectiveness through Standard Application Packages and IT Services
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Today, the design, use and distribution of standard application packages are changing due to the emergence of service orientation. In the private sector, Enterprise Resource Planning (ERP) systems are extended to include IT services. In the public sector, standard application packages are integrated with IT services which are often referred to as e-Government. E-Government can be extended with mobile technology to add mobility to public processes, so called m-Government.

The problem addressed in this thesis is how to improve organizational effectiveness through the use of standard application packages and IT services. The objectives are to:

  • ­Develop a model for explaining the level of adoption of extended ERP among small and medium sized companies.  
  • ­Identify implications and design patterns of business models for service oriented ERP.
  • ­Establish principles for the design of local government m-services.
  • ­Develop a method for benefits evaluation of information systems with integrated services.

The thesis contributes with theory for analyzing, explaining and predicting how the use of standard application packages as well as IT services affects organizational effectiveness. To practice, it provides new concepts that can change the perceptions and mental models that IS-professionals, such as management consultants, use in their professional lives. In particular, it provides implications, design principles, a model and a method for the use of services in conjunction with standard application packages in public and private sector organizations.

For future research it is suggested to investigate how service orientation affects implementation methods for standard application packages and to investigate the requirements of completely integrated e-Government on e-services, business models and back-office systems.

Place, publisher, year, edition, pages
Kista: Department of Computer and Systems Sciences, Stockholm University , 2011. , 64 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 11-012
National Category
Computer Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-64335ISBN: 978-91-7447-366-7 (print)OAI: oai:DiVA.org:su-64335DiVA: diva2:457144
Public defence
2011-12-20, Sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Note
At the time of the doctoral defense, the following paper weas unpublished and had a status as follows: Paper 4: In pressAvailable from: 2011-11-28 Created: 2011-11-16 Last updated: 2011-12-01Bibliographically approved
List of papers
1. Adoption of Extended ERP Among Small and Medium Sized Companies in Kista Science City
Open this publication in new window or tab >>Adoption of Extended ERP Among Small and Medium Sized Companies in Kista Science City
2006 (English)In: Proceedings of the 3rd International Conference on Enterprise Systems and Accounting, 2006, Vol. 3Conference paper, Published paper (Refereed)
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-37925 (URN)960-631-174-0 (ISBN)
Conference
3rd International Conference on Enterprise Systems and Accounting (ICESAcc’06) 26-27 June 2006, Santorini Island, Greece
Note
CD-RomAvailable from: 2010-03-24 Created: 2010-03-24 Last updated: 2011-11-17Bibliographically approved
2. Extended ERP Consulting Competence
Open this publication in new window or tab >>Extended ERP Consulting Competence
2007 (English)In: Proceedings of the 4th International Conference on Enterprise Systems, Accounting and Logistics (4th ICESAL 2007), 2007Conference paper, Published paper (Refereed)
Abstract [en]

Although Sweden is an early adopter of Enterprise Resource Planning (ERP) and most companies have installed an ERP package, extended ERP is barely used by small and medium sized companies (SMEs). The situation can be described as SMEs use ERP systems as advanced accounting systems. Juell-Skielse (2006) suggests that the low level of adoption is caused by a lack of competence among consulting firms who plays an important role in transferring knowledge about the application and use of extended ERP. They tend to have a technical focus on ERP and rely heavily on the support and maintenance of old installations. Hence, they are caught in a negative spiral where extended ERP knowledge is developed rather slowly. This study investigates the competence levels among ERP consultants focusing on SMEs. The results show that only a few consultants are able to present extended ERP in a homogenous offering and that a majority of the revenues come from licenses as well as support and maintenance of client installations. There is a clear difference between consultants with a process development focus and firms with a system implementation focus. Process developers are bigger in size and have developed delivery capabilities in a larger number of extended ERP areas than system implementers, while the latter receive more of their revenues from maintenance and support of existing installations. A model of the firm as a knowledge system can explain the interaction between consultants and SMEs and how extended ERP competence is developing. The relationship between ERP consultants and SMEs is a promising area of research. This area should be added to Al-Mashari’s research agenda for ERP (2002).

Keyword
enterprise, resource, planning, small, and, medium, sized, enterprises, consulting, competence, ERP, adoption, ERP, consulting
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-12092 (URN)
Conference
4th International Conference on Enterprise Systems, Accounting and Logistics (4th ICESAL 2007)
Available from: 2008-01-17 Created: 2008-01-17 Last updated: 2011-11-17Bibliographically approved
3. Value Propositions in Service Oriented Business Models for ERP: Case Studies
Open this publication in new window or tab >>Value Propositions in Service Oriented Business Models for ERP: Case Studies
2010 (English)In: Business Information Systems; 13th International Conference, BIS 2010, Berlin, Germany, May 3-5, 2010, Proceedings: Lecture Notes in Business Information Processing Volume 47, 2010 / [ed] Witold Abramowicz and Robert Tolksdorf, Springer , 2010, Vol. 47Conference paper, Published paper (Other academic)
Abstract [en]

Service systems challenge traditional on-premise installations and create opportunities for new business models in the ERP market. In this paper, six case studies are analyzed to identify attributes and patterns of service oriented business models for Enterprise Resource Planning. The business models are analyzed with a focus on value proposition. Two patterns of service oriented business models for ERP are identified: holistic and niche. In addition to analyze business model patterns, we identified and applied categorizations of elementary offering types, ERPII layers and generic value proposition types. Hereby, the applied business model framework is enriched to broaden understanding of service oriented business models for ERP.

Place, publisher, year, edition, pages
Springer, 2010
Keyword
Enterprise resource planning, business model, service systems, software as a service, business model ontology
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-52047 (URN)10.1007/978-3-642-12814-1_23 (DOI)978-3-642-12813-4 (ISBN)
Conference
13th International Conference, BIS 2010, Berlin
Available from: 2011-01-12 Created: 2011-01-12 Last updated: 2011-11-17Bibliographically approved
4. Implications of ERP as Service
Open this publication in new window or tab >>Implications of ERP as Service
2011 (English)Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we present implications for using and delivering Enterprise Resource Planning as services (ERP-as-a-service). The objective is to construct a framework of opportunities and challenges for users and suppliers of ERP-as-a-service. The framework is based on a combination of literature study and field study and includes approximately 80 implications. New implications, not found in literature, were identified in the field study. Examples of new implications include: more focus on IT-value; simplified phasing of implementation and improved supplier brand. For future research it is suggested that the framework is tested in a larger setting and that implications are prioritized for certain industries and types of business models.

Keyword
ERP-as-a-service, Implication, Software-as-a-service, Enterprise resource planning, Service orientation, Cloud computing
National Category
Computer Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:su:diva-64333 (URN)
Conference
Fifth International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2011)
Note
Ingår i pre-proceedings, kommer sedan att tryckas i Springers serie Lecture Notes in Business Information Processing.Available from: 2011-11-16 Created: 2011-11-16 Last updated: 2011-11-17Bibliographically approved
5. Enhancing Complaint and Problem Management: Design and Evaluation of an M-service Using Pictures and Positioning
Open this publication in new window or tab >>Enhancing Complaint and Problem Management: Design and Evaluation of an M-service Using Pictures and Positioning
2010 (English)In: International Journal of E-Services and Mobile Applications (IJESMA), ISSN 1941-627X, Vol. 2, no 2, 1-16 p.Article in journal (Refereed) Published
Abstract [en]

M-government is an emergent area for mobile applications, where citizens and organizations can interact with government and municipal agencies through mobile devices. One promising area for m-government is complaint and problem management, where mobile applications using the integrated functions of a cellular telephone can offer citizens convenient ways of rapidly reporting problems. The problems reported can then be effectively managed by the municipality using state-of-the-art workflow techniques. Furthermore, the municipality can inform citizens and companies of problems already reported or addressed, which can be visualized through interactive maps. In this study, a municipal e-service for complaint and problem management is transformed into an m-service and put into operation in a Swedish municipality. The experiences from developing the m-service comprise of a suggested design and several identified challenges. Suggestions for future research include the application of new technologies for positioning and the adaptation of the m-service to new cellular telephone models.

National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-33617 (URN)10.4018/jesma.2010040101 (DOI)
Available from: 2009-12-23 Created: 2009-12-23 Last updated: 2011-11-17Bibliographically approved
6. Improving E-Government through Benefit Analysis and Value Modeling
Open this publication in new window or tab >>Improving E-Government through Benefit Analysis and Value Modeling
2009 (English)In: Proceedings - International Computer Software and Applications Conference Volume 1, 2009, IEEE , 2009, 332-339 p.Conference paper, Published paper (Refereed)
Abstract [en]

Sweden is a precursor in e-government and development of municipal e-services. For example, the Swedish government has announced a national action plan for fast development of e-government using e-services and workflow systems for effective public administration. However, introducing e-government is a complex process including many different actors with different goals: public organizations with a complex combination of economic and non-economic goals, citizens and private organizations with different relations to the public organization, and IT vendors, offering different tools and techniques to develop and maintain e-services. In order to implement a right mix of e-services in the public sector, the benefits and costs of different e-services, and combinations of e-services, for all involved actors need to be investigated. In this paper, two established approaches for value analysis, Peng and Value modeling, are combined. Peng is a participative, bottom-up approach for identifying and estimating benefits and costs for IT-investments, while Value modeling is a top-down approach for analyzing economic viability of an entire network of actors. The aim of this paper is to demonstrate the application of the combined approach using a case study from the municipality of Järfälla, a suburb of Stockholm. The results show that value analysis can be improved by combining these two models. The results also initiated an important discussion in the municipality of Järfälla on how to realize the potential values of a new eservice

Place, publisher, year, edition, pages
IEEE, 2009
Keyword
Benefit analysis; E-government; Requirements engineering.; Value modeling
National Category
Information Science
Identifiers
urn:nbn:se:su:diva-33453 (URN)10.1109/COMPSAC.2009.51 (DOI)978-076953726-9 (ISBN)
Conference
33rd Annual IEEE International Computer Software and Applications Conference. Seattle, Washington, July 20 - July 24, 2009
Available from: 2009-12-23 Created: 2009-12-23 Last updated: 2011-11-17Bibliographically approved
7. New Challenges for e-Government: Value Realization among Independent Actors
Open this publication in new window or tab >>New Challenges for e-Government: Value Realization among Independent Actors
2010 (English)In: 2010 4th International Conference on Research Challenges in Information Science - Proceedings, RCIS 2010, IEEE , 2010, 433-442 p.Conference paper, Published paper (Other academic)
Abstract [en]

Sweden is currently ranked as the leading country in e-government readiness, i.e. how ready the country is to take advantage of the opportunities provided by advances in information technology for delivering e-government services to the citizens. However, the level of e-government development is still far from satisfactory, and further investments are constrained by limited government budgets. One reason for the slow pace of e-government development is the complex mix of actors involved in the public sector, and the lack of understanding how e-government investments are increasing value for the network of actors as a whole. Therefore, there is a need for new approaches estimating values of e-government initiatives in a network of public actors and citizens. This will facilitate prioritization among e-government initiatives, in order to choose initiatives that are the most beneficial for a society as a whole. In this paper, we present such an approach in which we combine two established methods for value analysis, Peng and Value modeling. The combined approach is applied on a Swedish e-government initiative on municipal level including several e-services. The result from the case study shows that the benefits of the egovernment initiative are unevenly distributed among involved actors, it is unevenly distributed between different e-services, and investment costs are primarily carried by one of the actors. We believe that such situation can slow down the future development of egovernment, but the knowledge given by the value analysis approach is important for managing a successful e-government strategy.

Place, publisher, year, edition, pages
IEEE, 2010
Keyword
Benefit analysis; E-government; Requirements engineering; Value modeling
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-51963 (URN)978-1-4244-4840-1 (ISBN)
Conference
4th International Conference on Research Challenges in Information Science
Available from: 2011-01-12 Created: 2011-01-12 Last updated: 2011-11-17Bibliographically approved
8. VAMEE: A Value Aware Method for Evaluating Inclusive E-Government Initiatives
Open this publication in new window or tab >>VAMEE: A Value Aware Method for Evaluating Inclusive E-Government Initiatives
2011 (English)In: The Practice of Enterprise Modeling / [ed] Johannesson, P., Krogstie, J., Opdahl, A., Heidelberg: Springer , 2011, 97-111 p.Chapter in book (Refereed)
Abstract [en]

The growing use of ICT solutions for improving the public sector has created a need for valuating e-government initiatives. A number of methods for this purpose have been developed, but they are typically restricted to analyzing the benefits and costs of only one single actor. There is, therefore, a need for methods that take a broader view and take into account entire networks of actors. This paper proposes a novel method, called VAMEE, the purpose of which is to produce a well-grounded and easily understandable valuation of an e-government initiative that takes into consideration the benefits, costs, and interrelationships of all actors concerned. The basis of the proposed method is a combination of enterprise modeling techniques, in particular goal modeling and value modeling, with an established method for cost benefit analysis (i.e. Peng). VAMEE is designed to be inclusive, easily understandable, and visual. These properties of the method will support accurate and unbiased valuations as well as improved innovation in the development of e-government initiatives.

Place, publisher, year, edition, pages
Heidelberg: Springer, 2011
Keyword
e-government, benefit analysis, enterprise modeling, goal modeling, value modeling, requirements engineering
National Category
Computer Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:su:diva-64334 (URN)10.1007/978-3-642-24849-8_8 (DOI)978-3-642-24848-1 (ISBN)
Available from: 2011-11-16 Created: 2011-11-16 Last updated: 2011-11-17Bibliographically approved

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