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Goal Model for Open Social e-Services
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Lund University, , .
Lund University, , .
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2011 (English)In: eChallenges, Paul Cunningham , 2011Conference paper, Published paper (Refereed)
Abstract [en]

Demands on public sector to become more open and embrace new possibilities given by ICT are constantly rising. EU as well as OECD are putting high pressure on governments to improve service level for citizens and at the same time lower cost and facilitate democratic processes. The authors have gathered statements from the development of an open social e-service at a Swedish municipality and projected these onto directives regarding open government from authorities. Using goal modelling techniques a goal model for open social e-services has then been created. The model consists of four aspects that have to be taken into consideration when building open social e-services: democracy, professionalism, citizen service and administration. The model has been evaluated by research and practitioners and can facilitate the further development of open e-government in Sweden and possibly in other countries. Examples are requirement specifications for open e-services and guidance for business process modelling for the social service sector.

Place, publisher, year, edition, pages
Paul Cunningham , 2011.
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-67137OAI: oai:DiVA.org:su-67137DiVA: diva2:469560
Available from: 2011-12-26 Created: 2011-12-26 Last updated: 2014-03-03
In thesis
1. The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation
Open this publication in new window or tab >>The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation
2014 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The engagement of citizens in governmental actives is the future of publicsector reforms. The private sector has already started to leverage onlinetechnology to innovate and to reinvent businesses. The move towards servicesexchange instead of goods exchange is making producers, providersand users cooperate to recognize and exploit value co-creation opportunities.The degree to which collective intelligence is leveraged could be correlatedto the value an initiative generates in the public sector. Thereby open governmentimplies a focus on value co-creation in the public sector. This thesisargues that an important purpose of opening up governments towards citizensand private business is to leverage the potential of value co-creation in asimilar fashion to that already being explored in the private sector. To explorethis phenomenon this thesis addresses the following research question:How can local government use IT services to become more open and leveragethe potential of public value co-creation?Utilizing a design science approach with interpretive philosophical assumptions,the thesis contributes to knowledge on open government and value cocreationby designing artifacts that support open government in the form ofe- and m-services. It also investigates inhibitors of public value co-creationthat may arise from the design of the artifacts.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2014. 74 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 14-005
Keyword
Value Co-Creation, Open Government, Inhibitors, Design, IT-services
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-100836 (URN)
Presentation
2014-03-07, sal C, Forum 100, Isafjordsgatan 39, Kista, 09:00 (English)
Opponent
Supervisors
Available from: 2014-03-03 Created: 2014-02-17 Last updated: 2014-12-02Bibliographically approved

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