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Secure e-Government Adoption: A Case Study of Tanzania
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Royal Institute of Technology (KTH) Sweden.
2011 (English)In: Proceedings of the European Security Conference (ESC 2011), Örebro, Sweden, 2011, 18-32 p.Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents a case study for secure e-government services adoption in Tanzania, where four organizations are studied. In the process, to compare the adoption process both private and public organizations were critically studied. The study utilizes a mixed research method that combines the use of both qualitative and quantitative methods for questionnaire preparation, data collection, and processing and analysis. The study also reviewed different adoption models, where seven hypotheses were constructed. The results show that out of the seven constructed hypothesis four were supported: Perceived usefulness has a positive influence on the behavioral intention and use of e-government services; perceived trust has a positive influence on the behavioral intention of a user on the usage of e-government service; higher levels of perceived IT security has a positive and significant effect on perceived trust; and behavioral intention has a direct and positive effect on the actual usage and adoption of technology of e-government services. Also, we found that private organization appears to be earlier adopters of technology and offers more secure e-services sooner than public organizations.

Place, publisher, year, edition, pages
2011. 18-32 p.
Keyword [en]
e-Government, e-Services, technology adoption, IT security, socio-technical factors
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-67183OAI: oai:DiVA.org:su-67183DiVA: diva2:469600
Conference
European Security Conference
Available from: 2011-12-26 Created: 2011-12-26 Last updated: 2012-10-08Bibliographically approved
In thesis
1. A Framework for Securing e-Government Services: The Case of Tanzania
Open this publication in new window or tab >>A Framework for Securing e-Government Services: The Case of Tanzania
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

e-Government services are becoming one of the most important and efficient means by which governments (G) interact with businesses (B) and citizens (C). This has brought not only tremendous opportunities but also serious security challenges. Critical information assets are exposed to current and emerging security risks and threats. In the course of this study, it was learnt that e-government services are heavily guided and benchmarked by e-Government maturity models (eGMMs). However, the models lack built-in security services, technical as well as non-technical; leading to lack of strategic objectives alignment between e-government services and security services. Information security has an important role in mitigating security risks and threats posed to e-government services. Security improves quality of the services offered.

In light of the above, the goal of this research work is to propose a framework that would facilitate government organisations to effectively offer appropriate secure e-government services. To achieve this goal, an empirical investigation was conducted in Tanzania involving six government organizations. The investigations were inter-foiled by a sequence of structural compositions resulting in a proposition of a framework for securing e-government services which integrates IT security services into eGMMs. The research work was mainly guided by a design science research approach complemented in parts by systemic-holistic and socio-technical approaches.

The thesis contributes to the empirical and theoretical body of knowledge within the computer and systems sciences on securing e-government structures. It encompasses a new approach to secure e-government services incorporating security services into eGMMs. Also, it enhances the awareness, need and importance of security services to be an integral part of eGMMs to different groups such as researched organizations, academia, practitioners, policy and decision makers, stakeholders, and the community.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2012. 107 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 12-010
Keyword
e-Government, information security, maturity models, services, technical security, non-technical security
National Category
Computer Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-80722 (URN)978-91-7447-583-8 (ISBN)
Public defence
2012-12-11, Sal C, Forum 100, Isafjordsgatan 39, Kista, 15:00 (English)
Opponent
Supervisors
Note

At the time of the doctoral defence the following paper was unpublished and had a status as follows: Paper nr. 6: In press

Available from: 2012-11-19 Created: 2012-09-27 Last updated: 2012-10-23Bibliographically approved

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