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Towards a model of services based on co-creation, abstraction and restriction
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2011 (English)In: International Conference on Conceptual Modeling (ER) 2011, Brussels: Springer , 2011Conference paper, Published paper (Refereed)
Abstract [en]

The term service is today defined and used in a multitude of ways, and there is no usage characteristic that is common for all of these ways. As a consequence natural language terms used for describing services are ambiguous and often confusing. The lack of a common agreed upon definition of the term makes it difficult to understand and classify services as well as distinguish them from non-service concepts. In this paper, we do not propose a new definition of service but a model of services that helps in analysing the concept. The model is based on three perspectives: service as a means for co-creation of value, service as a means for abstraction, and service as a means for providing restricted access to resources.

Place, publisher, year, edition, pages
Brussels: Springer , 2011.
Keyword [en]
service, service model, service definition, service resource, service process, service delivery, Resource-Event-Agent ontology, Hohfeld’s classification of Rights, conceptual modeling.
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-67204ISBN: 978-3-642-24605-0 (print)OAI: oai:DiVA.org:su-67204DiVA: diva2:469621
Available from: 2011-12-26 Created: 2011-12-26

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
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  • de-DE
  • en-GB
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Output format
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