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IT governance in Tanzanian public sector organisations
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. (IT Management)
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

In many public sector organisations, the use of Information Technology (IT) has become important for sustaining and extending public service delivery. This has caused there to be a critical dependency on IT, which calls for a specific focus on effective IT governance. Accordingly, the success factors for effective IT governance must be determined and adhered to if an organisation wishes to increase the contribution of IT towards achieving its objectives. Much research has been carried out on IT governance effectiveness and the necessary success factors, but not with a focus on organisations from a developing country such as Tanzania. The context in these organisations is characterised by IT resources, knowledge and culture constraints as well as by an increasing level of IT investment and applications.

In this research, we analyse how IT governance practices are implemented in Tanzanian public sector organisations (TaPSOs) and benchmark their levels of maturity. Furthermore, we analyse and identify the critical success factors (CSFs) that contribute to effective IT governance in TaPSOs. Subsequently, we analyse the effects of these CSFs on IT governance performance and develop and evaluate a CSFs framework for implementing effective IT governance in TaPSOs.

We find weak IT governance practices, especially in terms of processes. This was also pointed out by the lower level of IT governance maturity in TaPSOs in contrast to public sector organisations in developed countries. Furthermore, we find that the identified CSFs have a significant effect on IT governance performance in TaPSOs. In addition, the designed CSFs framework is found to be important for providing guidelines to be used by IT and business management personnel for implementing effective IT governance. This CSFs framework for implementing effective IT governance in TaPSOs consists of the IT governance focus areas, CSFs, activities, roles, IT resources and environment in which it should be implemented. In contrast to existing frameworks from the research literature, the designed CSFs framework offers a holistic view by focusing on the five IT governance focus areas.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2012. , 129 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 12-001
Keyword [en]
IT governance, Critical success factors, Public sector organizations, Developing country
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-70412ISBN: 978-91-7447-346-9 (print)OAI: oai:DiVA.org:su-70412DiVA: diva2:481199
Public defence
2012-02-24, sal C, Forum, Isafjordsgatan 39, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2012-02-02 Created: 2012-01-20 Last updated: 2012-02-05Bibliographically approved
List of papers
1. The effect of critical success factors on IT governance performance
Open this publication in new window or tab >>The effect of critical success factors on IT governance performance
2011 (English)In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 111, no 8-9, 1418-1448 p.Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to analyse the effect of critical success factors (CSFs) on information technology (IT) governance performance in public sector organizations in a developing country such as Tanzania. Design/methodology/approach - Based on a previous study and a further literature review, a research model was developed for analysing the relationship between the CSFs found for effective IT governance in this environment and their effect on IT governance performance. A survey research method was applied for data collection and sample data from Tanzanian public sector organizations (this environment) obtained. Subsequently, a second-generation structural equation modelling technique, namely partial least squares, was applied to test statistically the correlated effect. Findings - The results indicate significant small to strong positive correlated effects on IT governance performance. The C,SF with the most significant correlated effect was "involve and get support of senior management" and the one with the least "consolidate, standardize and manage IT infrastructure and application to optimize costs and information flow across the organization". Finally, a CSF model for effective IT governance in this environment was proposed. Research limitations/implications - The findings imply that decision makers can optimize IT-related plans and use of scarce resources by concentrating on the CSFs that have a significant effect on IT governance performance that could lead to an improvement of public service delivery. This study is limited to a single developing country but future studies can involve more such countries to broaden the insights into the effect of CSFs on IT governance performance in such environments. Originality/value - By establishing the correlated effects between these CSFs and the IT governance performance, this, study has revealed a significant impact of CSFs on IT governance performance. It also suggests a CSFs model for effective IT governance in this less-resourced environment in which such studies have not been conducted before, yet which are vital for analysing and improving IT governance.

Place, publisher, year, edition, pages
United Kingdom: Emerald Group Publishing Limited, 2011
Keyword
Critical success factors, IT governance performance, Correlated effect, Public sector, Developing country, Tanzania
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-63493 (URN)10.1108/02635571111182773 (DOI)000296823100012 ()
Available from: 2011-10-20 Created: 2011-10-20 Last updated: 2017-12-08Bibliographically approved
2. Critical Success Factors Framework for Implementing Effective IT Governance in Public Sector Organizations in a Developing Country
Open this publication in new window or tab >>Critical Success Factors Framework for Implementing Effective IT Governance in Public Sector Organizations in a Developing Country
2011 (English)In: AMCIS 2011 Proceedings - All Submissions, USA: AIS eLibrary , 2011, paper 35- p.Conference paper, Published paper (Refereed)
Abstract [en]

Today in many public sector organizations, the use of IT has become important in enabling public services delivery. This has caused a critical dependency on IT that call a specific focus on effective IT governance. Accordingly, the success factors for governance over IT resources must be established and adhered to if an organization has to increase the contribution of IT in achieving its objectives. Several researches have been done on such IT governance effectiveness and necessary success factors but with no focus on such organizations in a developing country like Tanzania (environment). Several frameworks for IT governance exist with various approaches. These include control frameworks such as COBIT, and IT service management such as ITIL. However none of these frameworks has looked at such improvement to effective IT governance from a high level and holistic view to Critical Success Factors (CSFs). Such view to CSFs on what few aspects to concentrate on for effective IT governance is paramount in such an environment, which on the one hand is characterized by higher IT resources, knowledge, and culture constraints and on the other hand by the increase of IT investment and applications. In this paper, based on design science research we have specifically addressed this gap by developing a CSFs framework for implementing effective IT governance in this environment (CEITG framework). It was mainly achieved using the four previous studies in this environment as a basis, opinions of 43 IT/business people from 25 organizations and 6 industry/academic experts and a case study in one of these organizations during its development and evaluation. This led to a high level and holistic view framework with concrete practices for effective IT governance implementation in this environment.

Place, publisher, year, edition, pages
USA: AIS eLibrary, 2011
Keyword
IT governance, Critical success factors, Framework, Public sector organizations, Developing country, Tanzania
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-62344 (URN)
Conference
Americas Conference on Information Systems (AMCIS 2011)
Available from: 2011-09-15 Created: 2011-09-15 Last updated: 2012-01-20Bibliographically approved
3. IT Governance Maturity in the Public Sector Organizations in a Developing Country: The Case of Tanzania
Open this publication in new window or tab >>IT Governance Maturity in the Public Sector Organizations in a Developing Country: The Case of Tanzania
2010 (English)In: AMCIS 2010 Proceedings, AISeL , 2010, paper 536- p.Conference paper, Published paper (Other academic)
Abstract [en]

Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations’ strategies and objectives. Such use of technology has caused a critical dependency on IT thus a call for specific focus on IT governance. Despite increased practice of IT governance in these organizations, little academic empirical research has been undertaken to investigate its maturity, which is even worse in a developing country environment. Therefore this paper, based on the 15 most important processes of the COBIT framework and a case study in five public sector organizations, establishes IT governance maturity in the public sector in a developing country like Tanzania. In addition, the study result is compared against a similar benchmark in the public sector in a developed country like Australia and internationally from a range of nations. The result indicates some IT processes to have scored relatively lower maturity but very important to the process of IT decision making and monitoring in the studied environment. In addition, it indicates the maturity to be relatively lower in the organizations with less established IT governance mechanisms. Moreover when compared with the public sector organizations from Australia as a developed country and internationally from a range of nations, the IT governance maturity pattern turned out to be relatively lower in all studied IT processes. Finally, based on these results, recommendations are provided to improve poorly performing processes for successful IT governance in support of better public service delivery in this environment.

Place, publisher, year, edition, pages
AISeL, 2010
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-51944 (URN)
Conference
16th Americas Conference on Information Systems (AMCIS 2010)
Available from: 2011-01-12 Created: 2011-01-12 Last updated: 2012-01-20Bibliographically approved
4. Critical Success Factors for Effective IT Governance in the Public Sector Organisations in a Developing Country: The Case of Tanzania
Open this publication in new window or tab >>Critical Success Factors for Effective IT Governance in the Public Sector Organisations in a Developing Country: The Case of Tanzania
2010 (English)In: Proceedings of 18th European Conference on Information Systems, 2010Conference paper, Published paper (Refereed)
National Category
Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-37713 (URN)
Conference
ECIS 2010, 7-9 June 2010, Pretoria, South Africa
Available from: 2010-03-19 Created: 2010-03-19 Last updated: 2012-01-20Bibliographically approved
5. The State of IT Governance in Organizations from the Public Sector in a Developing Country
Open this publication in new window or tab >>The State of IT Governance in Organizations from the Public Sector in a Developing Country
2009 (English)In: Proceeding HICSS '09. 42nd Hawaii International Conference, IEEE conference proceedings, 2009Conference paper, Published paper (Refereed)
Abstract [en]

Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations' strategies and objectives. This pervasive use of technology has caused a critical dependency on IT that calls for specific focus on the IT Governance. This paper discusses the current state of IT Governance practices in five public sector organizations from a developing country, like is Tanzania. The results of this research approach are looking into the IT Governance mechanisms in place in terms of structures, processes and relational mechanisms. Moreover the paper includes a discussion on the problems and consequences inherent to inhibitors of effective IT Governance for a further improvement of the public service delivery in this environment.

Place, publisher, year, edition, pages
IEEE conference proceedings, 2009
National Category
Social Sciences
Identifiers
urn:nbn:se:su:diva-33570 (URN)10.1109/HICSS.2009.456 (DOI)978-0-7695-3450-3 (ISBN)
Conference
HICSS-42 - Hawaii International Conference on System Sciences
Available from: 2009-12-23 Created: 2009-12-23 Last updated: 2012-01-20Bibliographically approved

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