Change search
ReferencesLink to record
Permanent link

Direct link
Process warehouses in practice: a goal-driven method for business process analysis
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: Journal of Software Maintenance and Evolution: Research and Practice, ISSN 1532-060X, E-ISSN 1531-6653, Vol. 24, no 3, 321-339 p.Article in journal (Refereed) Published
Abstract [en]

Process analysis and improvement, one of the core phases in the business process management life cycle, is reaching the top of the agenda for many enterprises and organizations. An emerging approach to analyzing business processes involves the use of process-oriented data warehouses to collect information about executed processes to enable their detailed analysis and thereby provide bases for possible improvements. However, very little work has been carried out on employing business orientation in the design and utilization of a process warehouse. The approach presented in this study addresses that limitation by proposing a method that relates business goals to the information from the warehouse. To do so, we start by defining a desired goal structure that concerns an existing business process. The obtained goal model is firstly utilized for scoping and designing a corresponding data model for a process warehouse, and further for retrieving the information from the warehouse to examine the fulfillment of the goals of interest. The key benefits of the proposed method are the provision of the relevant and accurate business process information as well as tracing the process-related goals to the process execution data and further to the analysis of the process. As validation of the proposed method, we develop a prototype, and a healthcare process is used as an illustrative example. Also, to demonstrate the method quality, we perform an experiment on the effectiveness of the information access and retrieval.

Place, publisher, year, edition, pages
2012. Vol. 24, no 3, 321-339 p.
Keyword [en]
business process management, business process monitoring, business process analysis, process warehouse
National Category
Information Systems
URN: urn:nbn:se:su:diva-76115DOI: 10.1002/smr.555ISI: 000301645800006OAI: diva2:526203
2Available from: 2012-05-10 Created: 2012-05-09 Last updated: 2012-05-10Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Zdravkovic, Jelena
By organisation
Department of Computer and Systems Sciences
In the same journal
Journal of Software Maintenance and Evolution: Research and Practice
Information Systems

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 28 hits
ReferencesLink to record
Permanent link

Direct link