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Globalisation and Competitive Sustenance of Born Global: Evidence from Indian knowledge-intensive service industry
Stockholm University, Faculty of Social Sciences, School of Business.
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The survival and sustained competitiveness of born global firms constitute a complex and dynamic process that evolves under conditions of disruptive change and pervasive uncertainty. To date, whereas much of the research in the area has focused on the early and rapid internationalisation stages of the development of born global firms, it is not clear how these firms manage to survive the challenges of the early internationalisation stage and gain a sustainable competitive position in the global economy. The present dissertation develops a theoretical framework that captures the organisational factors, capabilities and processes that enable the early survival stage and long-term competitive sustenance of born global firms.

Building on the dynamic capabilities approach, and drawing on material gleaned from five Indian born-global, knowledge-intensive service firms, the present study stresses the importance of human capital’s timely ability to evolve and transform itself in rhythm with environmental changes. Crucial in this process are a) firms’ entrepreneurial orientation, b) their ability to learn and to build an intimate relationship with their customers, and c) to be immersed in their customer’ business intricacy. The study makes a number of contributions to firms’ internationalisation scholarship, in general, and more specifically to how Indian knowledge-intensive service firms cope with the initial challenges they face in their internationalisation process. Finally, the study concludes with a number of future research directions.

Place, publisher, year, edition, pages
Stockholm: School of Business, Stockholm University , 2012. , 126 p.
Keyword [en]
early internationalisation of firms, Indian knowledge-intensive born global firms, capability-based view, international entrepreneurship, entrepreneurial orientation, organisational learning, customer orientation
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:su:diva-78840ISBN: 978-91-7447-562-3 (print)OAI: oai:DiVA.org:su-78840DiVA: diva2:546160
Public defence
2012-09-24, Gröjersalen, hus 3, Kräftriket, Roslagsvägen 101, Stockholm, 13:00 (English)
Opponent
Supervisors
Note

At the time of the doctoral defense, the following papers were unpublished and had a status as follows: Paper 1: In press. Paper 3: Submitted. Paper 4: In press.

Available from: 2012-09-02 Created: 2012-08-15 Last updated: 2012-09-03Bibliographically approved
List of papers
1. The importance of human capital in the early internationalisation of Indian knowledge-intensive service firms
Open this publication in new window or tab >>The importance of human capital in the early internationalisation of Indian knowledge-intensive service firms
2013 (English)In: International Journal of Technological Learning, Innovation and Development, ISSN 1753-1952, Vol. 6, no 1/2, 21-41 p.Article in journal (Refereed) Published
Abstract [en]

This study explores how human capital is inherently related to the early stage survival and competitive sustenance of born global firms. Based on longitudinal in-depth case studies of five knowledge-intensive service born global firms from India, this study suggests that differences in entrepreneurial human capital influence the acquisition of external human capital, pace of learning and innovations in born global firms and, consequently, their early stage survival and sustained growth. Thus, this study contributes to the ongoing research on born global firms. Moreover, this study suggests that human capital-based capabilities and their interaction increase internationalisation and minimise the risk of failure in born global firms.

Place, publisher, year, edition, pages
InderScience Publishers, 2013
Keyword
knowledge intensive services, multinationals, multinational corporations, MNCs, born globals, entrepreneurial capital, human capital, networks, organisational learning, entrepreneurship, India, early internationalisation, pace of learning, innovation, failure risk
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-70366 (URN)
Available from: 2012-01-20 Created: 2012-01-20 Last updated: 2013-12-03Bibliographically approved
2. How capabilities evolve in a born global firm? A case study of an Indian knowledge-intensive service born global firm
Open this publication in new window or tab >>How capabilities evolve in a born global firm? A case study of an Indian knowledge-intensive service born global firm
2014 (English)In: Journal of Entrepreneurship in Emerging Economies, ISSN 2053-4604, Vol. 6, no 3, 223-242 p.Article in journal (Refereed) Published
Abstract [en]

Purpose - The aim of this paper to examine the mechanism through which the capabilities related to internationalization emerge and are acquired as firms internationalize.

Design/methodology/approach - This study draws on existing literature on born global firms and dynamic capabilities to develop a tentative framework and then use that to examine a longitudinal case study of an Indian firm operating within knowledge-intensive services industry. We probe into the role played by these capabilities in the survival and sustained international growth of born global firms.

Findings - The study establishes a link between firm’s ability to develop such capabilities for global service delivery and its growth and survival. It is suggested that dynamic capabilities emerge as the result of a mix of experiential and deliberate learning processes, being in a constant change in rhythm with changes in domestic as well as in international business environments.

Research limitations/implications - This study is based on a single case study from knowledge-intensive service industry in India with its own particular characteristics. Thus, the findings of this study may not be generalised across other emerging markets or industry.

Practical implications - Entrepreneurs and managers of new ventures can benefit from this study, as this study helps them develop a deeper understanding of the different capability requirements for successful internationalisation.

Originality/value - This study contributed to the existing literature on capability evolution in born global firms.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014
Keyword
capability-based view; dynamic capability; knowledge-intensive service firms; early internationalisation of firms; emerging market firms
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-76817 (URN)10.1108/JEEE-06-2014-0018 (DOI)
Note

An earlier version of the paper was presented at the AIB 2012 Annual Meeting Washington, DC, USA, June 30-July 3, 2012.

Available from: 2012-05-17 Created: 2012-05-17 Last updated: 2014-11-18Bibliographically approved
3. The effects of entrepreneurial marketing strategies on the long-term competitive sustenance of born global firms: examples from the Indian knowledge-intensive services industry
Open this publication in new window or tab >>The effects of entrepreneurial marketing strategies on the long-term competitive sustenance of born global firms: examples from the Indian knowledge-intensive services industry
2015 (English)In: Advances in International Marketing, ISSN 1474-7979, Vol. 25, 45-72 p.Article in journal (Refereed) Published
Abstract [en]

Purpose: The aim of this study is to examine how knowledge-intensive born global firms operating in international markets develop and maintain long-term relationships with their customers that insure their continued growth beyond the initial stage of internationalization.

Methodology/approach: the study adopts a case study approach, focusing on two Indian born-global firms operating with the knowledge-based services sector.

Findings: The study shows that getting to know the customer intimately helps firms to retain customers over long periods of time. Customer-relationship management strategy is in line with the entrepreneurial orientation of the firms under consideration.

Research implications: This paper contributes to scholarly discussion on the internationalisation success of born global firms by integrating insights from international entrepreneurial orientation and the marketing relationship literatures.

Practical implications: The paper presents practical implications for international new venture managers.

Originality/value of paper: The paper advances our understanding of the competitive sustenance of born global firms.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
Keyword
Entrepreneurial orientation, customer orientation, competitive sustenance of born global firms, Indian knowledge-intensive service firms
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-70367 (URN)10.1108/S1474-797920140000025003 (DOI)
Note

An earlier version of this paper titled "Exploring the effects of entrepreneurial orientation and customer orientation on the survival and long-term competitive sustenance of born global firms" was presented at the AIB 2012 Annual Meeting Washington, DC, USA, June 30-July 3, 2012.

Available from: 2012-01-20 Created: 2012-01-20 Last updated: 2017-12-08Bibliographically approved
4. Exploring the effects of human capital loss on relationships with clients in knowledge-intensive service firms and the moderating effect of knowledge management
Open this publication in new window or tab >>Exploring the effects of human capital loss on relationships with clients in knowledge-intensive service firms and the moderating effect of knowledge management
2012 (English)In: International Journal of Globalisation and Small Business, ISSN 1479-3059, E-ISSN 1479-3067, Vol. 3, no 3/4, 342-359 p.Article in journal (Refereed) Published
Abstract [en]

This study aims to examine the effects of human capital loss on relationships with clients in knowledge-intensive born global firms, and explain how firms address the challenges resulting from employee attrition. In so doing, this study applies a dynamic capability-based approach and suggests ways of minimising customers’ concern about attrition. Relationship transparency is assumed to be a crucial factor for sustaining long-term relationships with customers and reaffirming service firms’ ability to accomplish their commitment and client projects satisfactorily. The findings of this study suggest that development of knowledge retention and sharing capabilities enhances the transparency and reduces the relationship uncertainties resulting from human capital loss. In illustrating the theoretical assumption, the study draws on material derived from four case studies of Indian knowledge-intensive service firms. The findings contribute to the literature on business-to-business relationship marketing, and born global.

Place, publisher, year, edition, pages
InderScience Publishers, 2012
Keyword
employee attrition, client relationships management, born global, B2B marketing, internationalisation of Indian firms
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-78839 (URN)10.1504/IJGSB.2012.049273 (DOI)
Available from: 2012-08-15 Created: 2012-08-15 Last updated: 2017-12-07Bibliographically approved

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