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Important Factors in IT Outsourcing Relationship, a Model Development and Verification in Major National Companies
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: AMCIS 2012 Proceedings, 2012Conference paper (Refereed)
Abstract [en]

This paper explores which factors contribute to a strong, IT Outsourcing (ITO) relationship. Therefore, a conceptual model has been developed and tested in four Major National Companies (MNCs), who have outsourced their IT and additionally, their IT service providers have been studied. All the involved contracts have multibillion SEK (the Swedish currency krona) turnovers and belong to top 100 larges MNCs in Sweden. A case study research method has been used. The novelty in the model is to have contract management and expectation management as the most important factors that influence a good ITO relationship strongly supported by communication and conflict and conflict resolution. Trust, commitment, and cooperation received lower scores. We believe that this information could help IT decision makers to improve their relationship with the service buyer or a provider. This research supports the propositions that an effective relationship improves the contract management and strengthens the ITO success.

Place, publisher, year, edition, pages
Keyword [en]
IT Outsourcing, Multinational Companies, IT Outsourcing Relationships
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-79523ISBN: 978-0-615-66346-3OAI: diva2:549728
18th Americas Conference on Information Systems (AMCIS 2012), Seattle, Washington August 9-11, 2012
Available from: 2012-09-05 Created: 2012-09-05 Last updated: 2013-02-01Bibliographically approved

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Hodosi, GeorgRusu, Lazar
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