Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Lean & Kaizen -dröm eller verklighet?: En kvalitativ studie med kundperspektiv i fokus
Stockholm University, Faculty of Social Sciences, School of Business.
2011 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
Lean & Kaizen –is it dream or reality? (English)
Abstract [en]

This qualitative study involves the implementation of Lean and Kaizen methods in a Swedish service industry. Lean philosophy is based on a method to achieve more with less. In practical terms this means that the use of an organization's resources is improved. The origin of Lean is the Toyota Production System. Now, Kaizen methods give managers and employees a better more efficient system to reach their goals within the organization or company. The distinguishing feature of the Kaizen approach is that, contrary to Lean management, it is led from the top but driven from below. In this respect Lean & Kaizen are complementary and provide two sides of the same efficiency coin. This study was conducted using semi-structured interviews and secondary data. The implementation of Lean is described within a Swedish company, UBC, which today manages more than 600 condominiums. UBC was founded in 1931 and part of the operation is still under construction. The reason why UBC chose to implement Lean & Kaizen was to be more competitive than other similar companies. The new management came in 2009 and elected new strategies and reorganization with an aim to improve efficiency. With the help of the study, which is controlled by the frame of reference, I managed to identify all the elements that appeared in Lean and Kaizen implementation. In all scenarios these were both positive and negative. A conclusion is that to succeed with this implementation everyone should be involved. Managers, employees and even customers must understand that they work within a tough financial framework and that the management has chosen new ways to succeed. The selected route is not the easiest to go and is more reminiscent of a mountain road than a straight motorway, but eventually with perseverance this road can lead to a better life for all participants.

Place, publisher, year, edition, pages
2011. , 51 p.
Keyword [en]
lean, kaizen, accounting by change
Keyword [sv]
lean, kaizen, redovisning
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:su:diva-80976OAI: oai:DiVA.org:su-80976DiVA: diva2:558682
Presentation
2012-12-14, 14:22 (Swedish)
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Note

inte koplat analys modell

Available from: 2013-02-12 Created: 2012-10-04 Last updated: 2013-02-12Bibliographically approved

Open Access in DiVA

fulltext(556 kB)514 downloads
File information
File name FULLTEXT01.pdfFile size 556 kBChecksum SHA-512
b8c8533b604168971769243bed92e8b5ddbb5dff0f205c817f8284551fa1562a2eb9b8be7dccc195c452be8c2dbefdfa017cab05a1d7a470c5acda057cdeca90
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Pettersson, Svetlana
By organisation
School of Business
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 514 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 390 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf