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Secure e-Government Services: A Comparative Analysis of e- Government Maturity Models for the Developing Regions - The need for Security Services
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: The International Journal of Electronic Government Research, ISSN 1548-3886, Vol. 8, no 1, 1-25 p.Article in journal (Refereed) Published
Abstract [en]

E-Government offers many benefits to government agencies, citizens and the business community. However,e-Government services are prone to current and emerging security challenges posing potential threats tocritical information assets. Securing it appears to be a major challenge facing governments globally. Basedon the international security standards – the paper thoroughly investigates and analyzes eleven e-governmentmaturity models (eGMMs) for security services. Further, it attempts to establish a common frame of referencefor eGMM critical stages. The study utilizes the Soft Systems Methodology (SSM) of scientific inquiry/learning cycle adopted from Checkland and Scholes. The findings show that security services (technical andnon-technical) are lacking in eGMMs – implying that eGMMs were designed to measure more quantity ofoffered e-government services than the quality of security services. Therefore, as a step towards achievingsecure e-government services the paper proposes a common frame of reference for eGMM with five criticalstages. These stages will later be extended to include the required security services.

Place, publisher, year, edition, pages
2012. Vol. 8, no 1, 1-25 p.
Keyword [en]
Developing Regions, e-Government, e-Government Maturity Model, Information Security, Security Services
National Category
Information Systems
URN: urn:nbn:se:su:diva-81035DOI: 10.4018/jegr.2012010101OAI: diva2:559162
Available from: 2012-10-08 Created: 2012-10-08 Last updated: 2012-11-19Bibliographically approved
In thesis
1. A Framework for Securing e-Government Services: The Case of Tanzania
Open this publication in new window or tab >>A Framework for Securing e-Government Services: The Case of Tanzania
2012 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

e-Government services are becoming one of the most important and efficient means by which governments (G) interact with businesses (B) and citizens (C). This has brought not only tremendous opportunities but also serious security challenges. Critical information assets are exposed to current and emerging security risks and threats. In the course of this study, it was learnt that e-government services are heavily guided and benchmarked by e-Government maturity models (eGMMs). However, the models lack built-in security services, technical as well as non-technical; leading to lack of strategic objectives alignment between e-government services and security services. Information security has an important role in mitigating security risks and threats posed to e-government services. Security improves quality of the services offered.

In light of the above, the goal of this research work is to propose a framework that would facilitate government organisations to effectively offer appropriate secure e-government services. To achieve this goal, an empirical investigation was conducted in Tanzania involving six government organizations. The investigations were inter-foiled by a sequence of structural compositions resulting in a proposition of a framework for securing e-government services which integrates IT security services into eGMMs. The research work was mainly guided by a design science research approach complemented in parts by systemic-holistic and socio-technical approaches.

The thesis contributes to the empirical and theoretical body of knowledge within the computer and systems sciences on securing e-government structures. It encompasses a new approach to secure e-government services incorporating security services into eGMMs. Also, it enhances the awareness, need and importance of security services to be an integral part of eGMMs to different groups such as researched organizations, academia, practitioners, policy and decision makers, stakeholders, and the community.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2012. 107 p.
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 12-010
e-Government, information security, maturity models, services, technical security, non-technical security
National Category
Computer Systems
Research subject
Computer and Systems Sciences
urn:nbn:se:su:diva-80722 (URN)978-91-7447-583-8 (ISBN)
Public defence
2012-12-11, Sal C, Forum 100, Isafjordsgatan 39, Kista, 15:00 (English)

At the time of the doctoral defence the following paper was unpublished and had a status as follows: Paper nr. 6: In press

Available from: 2012-11-19 Created: 2012-09-27 Last updated: 2012-10-23Bibliographically approved

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Yngström, LouiseKowalski, Stewart
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