Configurable Process Models for the Swedish Public Sector
2012 (English)In: Advanced Information Systems Engineering: 24th International Conference, CAiSE 2012, Gdansk, Poland, June 25-29, 2012. Proceedings, Springer Berlin/Heidelberg, 2012, 190-205 p.Conference paper (Refereed)
Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2012. 190-205 p.
, Lecture Notes in Computer Science, ISSN 0302-9743 ; 7328
Configurable process models, public administration processes, e-services, e-government
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-82221DOI: 10.1007/978-3-642-31095-9_13ISBN: 978-3-642-31094-2ISBN: 978-3-642-31095-9OAI: oai:DiVA.org:su-82221DiVA: diva2:567198
CAiSE 2012, Gdansk, Poland, June 25-29, 2012