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Opportunities for Improving eGovernment: Using Language Technology in Workflow Management
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: ICEGOV 2012. The 6 th International Conference on Theory and Practice of Electronic Governance: Proceedings / [ed] J. Ramon Gil-Garcia, Natalie Helbig & Adegboyega Ojo, ACM Press, 2012, 495-496 p.Conference paper, Published paper (Refereed)
Abstract [en]

Workflow management deals with a fair amount of free text – scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.

Place, publisher, year, edition, pages
ACM Press, 2012. 495-496 p.
Keyword [en]
Workflow management, document analysis, language technology
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-82250ISBN: 978-1-4503-1200-4 (print)OAI: oai:DiVA.org:su-82250DiVA: diva2:567228
Conference
ICEGOV 2012, 22-25 October, 2012, Albany, New York, United States
Available from: 2012-11-12 Created: 2012-11-12 Last updated: 2013-03-14Bibliographically approved

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http://www.icegov.org/program/icegov2012_proceedings.pdf

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Knutsson, OlaSneiders, EriksAlfalahi, Alyaa
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