Opportunities for Improving eGovernment: Using Language Technology in Workflow Management
2012 (English)In: ICEGOV 2012. The 6 th International Conference on Theory and Practice of Electronic Governance: Proceedings / [ed] J. Ramon Gil-Garcia, Natalie Helbig & Adegboyega Ojo, ACM Press, 2012, 495-496 p.Conference paper (Refereed)
Workflow management deals with a fair amount of free text – scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.
Place, publisher, year, edition, pages
ACM Press, 2012. 495-496 p.
Workflow management, document analysis, language technology
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-82250ISBN: 978-1-4503-1200-4OAI: oai:DiVA.org:su-82250DiVA: diva2:567228
ICEGOV 2012, 22-25 October, 2012, Albany, New York, United States