In search for viable e-solutions
2003 (English)Conference paper (Refereed)
There is quite extensive research available on how consumers experience the e-channel. However, there are still aspects that are difficult to interpret and fully understand. In this paper, we will explore this issue by taking our previous research results on the benefits and shortcomings consumers experience from the e-channel, and compare it with ongoing results on the service qualities of successful e-companies. By integrating these findings, we can identify qualities that characterize e-solutions useful for the consumers and profitable for the firms. We conclude with the solution to combine the physical elements of the real world with the virtual elements of the e-world.
Place, publisher, year, edition, pages
Human Aspects of ICT Media and Communications
IdentifiersURN: urn:nbn:se:su:diva-84308OAI: oai:DiVA.org:su-84308DiVA: diva2:579550
“Networked Home and the Home of the Future”, Center for Research on Information Technology and Organizations (CRITO), University of California, Irvine, April 6-8, 2003