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Designing consumer-aligned services using business value modelling
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: International Journal of Organisational Design and Engineering (IJODE), ISSN 1758-9797, Vol. 2, no 3, 317-342 p.Article in journal (Refereed) Published
Abstract [en]

Given the dominance of service industries in today's economy, service improvement and innovation have become major concerns of many enterprises. To address these challenges, the service design should start at the business level at which services can be identified to provide values in an economically viable way by satisfying consumers' preferences for quality aspects. However, high-level business concepts, like value offerings, are hardly linked to technology levels, such as SOA and web services. Relying on the model driven development (MDD) and ontology paradigms, the paper proposes a method that uses business value models to elicit and structure business services from a consumer-centric quality perspective and transforming the business service model further to a web service model. To facilitate major MDD aspects, such as semantic-level descriptions and automated transformations, these models are designed as ontologies. A case study from the Swedish eye-care health sector is used to ground the presented method.

Place, publisher, year, edition, pages
2012. Vol. 2, no 3, 317-342 p.
Keyword [en]
enterprise modelling, service engineering, service quality, business value models, model driven development, ontology, OWL, web services, service design, service-oriented architecture, SOA, Sweden, eye care, healthcare industry
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-84859DOI: 10.1504/IJODE.2012.049698OAI: diva2:581617
Available from: 2013-01-02 Created: 2013-01-02 Last updated: 2013-01-09Bibliographically approved

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Zdravkovic, Jelena
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ReferencesLink to record
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