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CM3: Emergency problem management - A scenario-based evaluation
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: ICIDT 2012. 2012 8th International Conference on Information Science and Digital Content Technology (ICIS &. IDCTA): Track 1. lCIS, IEEE Computer Society, 2012, 379-386 p.Conference paper, Published paper (Other academic)
Abstract [en]

Competitiveness and survivability of many companies today does not only depend on their products and development processes. It also strongly depends on how effective the organizations are in managing emergency software problems. Despite this, there is only one process model dealing with software emergencies. It is CM3: Emergency Problem Management. In this paper, we evaluate CM3: Emergency Problem Management using three real-life emergency case scenarios. Our results show that the emergency processes strongly vary from case to case. Despite this, they could be easily mapped on the CM3: Emergency Problem Management constituents.

Place, publisher, year, edition, pages
IEEE Computer Society, 2012. 379-386 p.
Keyword [en]
Crisis management, maintenance, alert levels, operational levels
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-85404ISBN: 978-1-4673-1288-2 (print)OAI: oai:DiVA.org:su-85404DiVA: diva2:583666
Conference
ICIDT 2012, 26-28 June 2012, Jeju Island, Korea (South)
Available from: 2013-01-08 Created: 2013-01-08 Last updated: 2013-08-22Bibliographically approved

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