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Comparing two software emergency process models
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: 2012 International Conference on Software and System Process (ICSSP): Proceedings, Zürich: IEEE conference proceedings, 2012, 150-159 p.Conference paper (Other academic)
Abstract [en]

Organizations need guidance on how to efficiently manage emergency software problems. Such guidance, however, is available in only one process model today, CM3: Emergency Problem Management. In this paper, we compare CM3: Emergency Problem Management with an industrial software emergency process model. Our comparison results lead to the extensions of CM3: Emergency Problem Management with a pre-alert phase and a co-ordination of the management of emergency software problems with a crisis management process.

Place, publisher, year, edition, pages
Zürich: IEEE conference proceedings, 2012. 150-159 p.
Keyword [en]
maintenance, incident, operational levels, alert phases, severity algorithm, software process
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-85405DOI: 10.1109/ICSSP.2012.6225960ISBN: 978-1-4673-2351-2OAI: diva2:583667
ICSSP 2012, Zurich, 2-3 June 2012
Available from: 2013-01-08 Created: 2013-01-08 Last updated: 2013-01-30Bibliographically approved

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Snygg, Joakim
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Department of Computer and Systems Sciences
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