Comparing two software emergency process models
2012 (English)In: 2012 International Conference on Software and System Process (ICSSP): Proceedings, Zürich: IEEE conference proceedings, 2012, 150-159 p.Conference paper (Other academic)
Organizations need guidance on how to efficiently manage emergency software problems. Such guidance, however, is available in only one process model today, CM3: Emergency Problem Management. In this paper, we compare CM3: Emergency Problem Management with an industrial software emergency process model. Our comparison results lead to the extensions of CM3: Emergency Problem Management with a pre-alert phase and a co-ordination of the management of emergency software problems with a crisis management process.
Place, publisher, year, edition, pages
Zürich: IEEE conference proceedings, 2012. 150-159 p.
maintenance, incident, operational levels, alert phases, severity algorithm, software process
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-85405DOI: 10.1109/ICSSP.2012.6225960ISBN: 978-1-4673-2351-2OAI: oai:DiVA.org:su-85405DiVA: diva2:583667
ICSSP 2012, Zurich, 2-3 June 2012