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Reviving Language/Action Perspective in the Era of Social Software: Research in Progress
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: Emerging Topics in the Practice of Enterprise Modeling: 5th IFIP WG 8.1Working Conference, PoEM 2012 / [ed] Kurt Sandkuhl, Ulf Seigerroth, Janis Stirna, 2012Conference paper (Refereed)
Abstract [en]

Language/Action perspective (LAP) was introduced by Flores and Winograd and their associates in the 1980th. This perspective, which is based on the speech act theory, has been originally suggested as guidelines for designing information systems. Though LAP had some success in designing commercial systems, it had never become widespread as a basis for systems design. This paper suggests reviving LAP, however, not as a tool for system design, but as a tool for analysis of communication models of systems designed on some other principles than LAP. The paper is focused on modern systems of social software type in which communication is based on the usage of shared spaces. The paper is a research in progress report that presents the main ideas, a research plan, and preliminary results achieved in its first two steps: (1) testing LAP for analysis of one system with shared spaces architecture, and (2) classification of atomic communication acts typical for business processes. The long term goal of the research is to create practical recommendations for choosing an appropriate communication model for particular business needs.

Place, publisher, year, edition, pages
, CEUR Workshop Proceedings, ISSN 1613-0073 ; 933
Keyword [en]
Language/Action, LAP, speech act, business process, social software, groupware, communication, shared space
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-85434OAI: diva2:583696
The 5th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling, Rostock, Germany, November 7-8, 2012
Available from: 2013-01-08 Created: 2013-01-08 Last updated: 2013-09-10Bibliographically approved

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Bider, IliaPerjons, Erik
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