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The IT Productivity Paradox: Predictors and its State at the Present Time based on Firm-level Evidence
Stockholm University, Faculty of Social Sciences, School of Business, Accounting. Stockholm University, Faculty of Social Sciences, School of Business, Operations Management.
2012 (English)In: The role of Education in Economy and Society / [ed] Lindile L. Ndabeni, Darek M. Haftor, Sytse Strijbos, Amsterdam, 2012Conference paper (Refereed)
Abstract [en]

Despite the fact that over the past decades the IT productivity paradox became a significant theme in management research, there are still many open questions in the scientific literature of the 2000s regarding this phenomenon. This article makes a contribution to the theoretical background of the IT productivity paradox. The purpose of this paper is to consider a conceptual framework of IT and IT business value, discuss predictors of the IT productivity paradox, synthesize and classify recent research on IT investment and its influence on firm performance. Priority is given to literature based on firm-level analysis and published during the last decade. The results of this paper indicate that the productivity paradox of IT still plays an important role in current research. But whereas in the past business and research communities considered its influence on firm performance directly, recent research shows that before assessing the benefits from IT investment, it is necessary to understand what occurs in the “black box” of operations processes and how actual IT usage makes impact on one of the major business success indicators – productivity.

Place, publisher, year, edition, pages
Amsterdam, 2012.
Keyword [en]
Information Technology, IT Business value, IT Productivity Paradox, Firm-level Evidence
National Category
Economics and Business
Research subject
URN: urn:nbn:se:su:diva-85924ISBN: 978 90 361 0322 0OAI: diva2:585532
18th Annual Working Conference of the IIDE
Available from: 2013-01-10 Created: 2013-01-10

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