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Information Worker Productivity at the Individual Level
Stockholm University, Faculty of Social Sciences, School of Business, Accounting. Stockholm University, Faculty of Social Sciences, School of Business, Operations Management.
2012 (English)In: The Role of Education in Economy and Society / [ed] Lindile L. Ndabeni, Darek M. Haftor, Sytse Strijbos, Amsterdam, 2012Conference paper (Refereed)
Abstract [en]

Over the last decade, information-intensive organizations have become one of the fastest growing sectors of the economy in modern society. The production process in these organizations is characterized by high information content and the intangible nature of the input and output. At a time of limited resources and rigid competition, businesses must rely on accurate data regarding firm performance. Undoubtedly, productivity is a crucial determinant for the success of any organization. In an information-intensive environment it becomes increasingly difficult for managers to control the production process, a consequence of a lack of scientific-based approaches in the measurement of information worker productivity. The proposed research aims to address specific difficulties related to productivity measurement in an information-intensive environment and to propose techniques for the measurement of information worker productivity at the individual level. The necessity for empirical research on the interaction between IT-use, information and productivity at the individual level of information workers is also discussed.

Place, publisher, year, edition, pages
Amsterdam, 2012.
Keyword [en]
IT Productivity Paradox, Information, Information Intensity, Information-intensive Organizations, IT, IT-use, Information Worker, Individual Level, Descriptive-Normative Research Approach, Productivity
National Category
Economics and Business
URN: urn:nbn:se:su:diva-85929ISBN: 978 90 361 0322 0OAI: diva2:585544
18th Annual Working Conference of the IIDE
Available from: 2013-01-10 Created: 2013-01-10

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