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Modeling IT-mediated value encounters between citizens and local government
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Cocreation of value in inter-organizational contexts is an increasingly common phenomenon. There is a lack of empirically grounded research regarding value cocreation in social contexts where meetings are mediated by IT. Through a case study of a e-government project, cocreation between citizens and local government is explored. The value encounter model is used as a tool for modeling cocreation. Results show that the model is able to capture significant cocreation activities, but miss some of the key values from the IT-system. The study recommends future research towards complementing the value encounter model with an “IT-object” and recommend investigating the Platform as a service field for inspiration.

Place, publisher, year, edition, pages
World Academy of Science, Engineering and Technology , 2012.
Keyword [en]
Cocreation, Value Encounters, IT, Modeling
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-86107OAI: oai:DiVA.org:su-86107DiVA: diva2:586177
Conference
ICSSME 2012, International Conference on Service Science, Management and Engineering, Dubai, October 2012
Available from: 2013-01-11 Created: 2013-01-11 Last updated: 2014-03-03Bibliographically approved
In thesis
1. The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation
Open this publication in new window or tab >>The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation
2014 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The engagement of citizens in governmental actives is the future of publicsector reforms. The private sector has already started to leverage onlinetechnology to innovate and to reinvent businesses. The move towards servicesexchange instead of goods exchange is making producers, providersand users cooperate to recognize and exploit value co-creation opportunities.The degree to which collective intelligence is leveraged could be correlatedto the value an initiative generates in the public sector. Thereby open governmentimplies a focus on value co-creation in the public sector. This thesisargues that an important purpose of opening up governments towards citizensand private business is to leverage the potential of value co-creation in asimilar fashion to that already being explored in the private sector. To explorethis phenomenon this thesis addresses the following research question:How can local government use IT services to become more open and leveragethe potential of public value co-creation?Utilizing a design science approach with interpretive philosophical assumptions,the thesis contributes to knowledge on open government and value cocreationby designing artifacts that support open government in the form ofe- and m-services. It also investigates inhibitors of public value co-creationthat may arise from the design of the artifacts.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2014. 74 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 14-005
Keyword
Value Co-Creation, Open Government, Inhibitors, Design, IT-services
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-100836 (URN)
Presentation
2014-03-07, sal C, Forum 100, Isafjordsgatan 39, Kista, 09:00 (English)
Opponent
Supervisors
Available from: 2014-03-03 Created: 2014-02-17 Last updated: 2014-12-02Bibliographically approved

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Citation style
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