Modeling IT-mediated value encounters between citizens and local government
2012 (English)Conference paper (Refereed)
Cocreation of value in inter-organizational contexts is an increasingly common phenomenon. There is a lack of empirically grounded research regarding value cocreation in social contexts where meetings are mediated by IT. Through a case study of a e-government project, cocreation between citizens and local government is explored. The value encounter model is used as a tool for modeling cocreation. Results show that the model is able to capture significant cocreation activities, but miss some of the key values from the IT-system. The study recommends future research towards complementing the value encounter model with an “IT-object” and recommend investigating the Platform as a service field for inspiration.
Place, publisher, year, edition, pages
World Academy of Science, Engineering and Technology , 2012.
Cocreation, Value Encounters, IT, Modeling
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-86107OAI: oai:DiVA.org:su-86107DiVA: diva2:586177
ICSSME 2012, International Conference on Service Science, Management and Engineering, Dubai, October 2012