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The Normal, Natural Troubles of Driving with GPS
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: CHI '12 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Association for Computing Machinery (ACM), 2012, 1621-1630 p.Conference paper, Published paper (Refereed)
Abstract [en]

In-car GPS based satellite navigation systems are now a common part of driving, providing turn-by-turn navigation instructions on smartphones, portable units or in-car dash- board navigation systems. This paper uses interactional analysis of video data from fifteen naturalistically recorded journeys with GPS to understand the navigational practices deployed by drivers and passengers. The paper documents five types of ‘trouble’ where GPS systems cause issues and confusion for drivers around: destinations, routes, maps & sensors, timing and relevance and legality. The paper argues that to design GPS systems better we need to move beyond the notion of a docile driver who follows GPS command blindly, to a better understanding of how drivers, passengers and GPS systems work together. We develop this in discuss- ing how technology might better support ‘instructed action’.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2012. 1621-1630 p.
National Category
Information Systems
Research subject
Man-Machine-Interaction (MMI)
Identifiers
URN: urn:nbn:se:su:diva-86115DOI: 10.1145/2207676.2208285ISBN: 978-1-4503-1015-4 (print)OAI: oai:DiVA.org:su-86115DiVA: diva2:586184
Conference
CHI 2012, May 5–10, 2012, Austin, Texas, USA
Available from: 2013-01-11 Created: 2013-01-11 Last updated: 2013-01-11Bibliographically approved

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