Lättläst information i e-förvaltningens tid: En studie om lättläst information när myndigheterna satsar på webben
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
The overall aim of this thesis is to examine how Easy-to-Read information, used by governmental agencies, facilitates and limits the field of possibilities for the intended recipient, based on the information.This, in anera of e-government.The theoretical framework is based on two Foucauldian concepts governmentality and discourse analysis. Representatives from five Swedish governmental agencies have been interviewed and the results have been analyzed based on the following questions: (1) How do the representatives construct the category Easy-to-Read? (2) How do these representatives construct the recipients of Easy-to-Read? In order to broaden the understanding of Easy-to-Read, an important national level policy document, containing a summary of strategies and goals for e-government has also been analyzed based on the following questions: (3) How is the e-government constructed in the text? (4) How is the citizen constructed and positioned in the text? The collected material is analyzed using a discourse analysis inspired by Foucault.With the results from the interviews and the analyzis of the policy document, Easy-to-Read information has been discussed and examined as a technology to meet the needs of people with reading difficulties, putin an era of e-government.The findings of the study include the following: (1) The e-government is constructed as a service agency and the citizens are positioned as clients. Furthermore, the citizens are expected to participate digitally and be digitally competent. (2)Some of the representatives does not know, with certainty, to whom the texts are directed or if they are used. Also, the agencies themselves does few or no user surveys. (3) Easy-to-Read information as a technology makes parts of the information more available for the recipients. The information is constructed as a complement to the other text, and is not fully complete. Therefore it can be seen as a technology that mostly facilitates the field of possibilities for those who are able to read other texts as well.
Place, publisher, year, edition, pages
2012. , 78 p.
Lättläst, e-förvaltning, governmentality, diskursanalys
Pedagogy Communication Studies
IdentifiersURN: urn:nbn:se:su:diva-87423OAI: oai:DiVA.org:su-87423DiVA: diva2:603486
UppsokSocial and Behavioural Science, Law
Roth, Klas, Professor
Hertzberg, Fredrik, Docent