SME network practice: a qualitative study of network management practice and design implications for ICT-support
2003 (English)In: Proceedings of the 11th European Conference on Information Systems(ECIS) 2003 / [ed] Claudio U. Ciborra, Riccardo Mercurio, Marco de Marco, Marcello Martinez, Andrea Carignani, 2003, 1411-1423 p.Conference paper (Refereed)
This paper presents the results of an investigation of network practice among European Small andMedium-sized Enterprises (SME’s). The purpose is to assess network management practice anddesign implications for Information Communication Technology (ICT) support. The investigationconsisted of 49 interviews with individuals employed by 19 SME’s that either were or had beeninvolved in a network co-operation with another separate juridical entity. This was complemented bya questionnaire answered by 121 respondents fitting the same criteria as the individuals interviewed.We provide a rich description of the vast diversity in SME network management practice and ICTuse. From the collected data, three generic network profiles are identified (“Supply-chain networks”(SN), “R&D Networks” (RN) and “Business Networks” (BN)). The three network profiles arestructured and analyzed through use of an established IS architecture framework. This provide aholistic view of ICT design implications for the network profiles structured in three architecturallevels namely, scope, enterprise and systems level.
Place, publisher, year, edition, pages
2003. 1411-1423 p.
IT management, SME, ICT-support
Other Social Sciences not elsewhere specified
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-94882OAI: oai:DiVA.org:su-94882DiVA: diva2:656584
ECIS 2003, Naples, Italy 16-21 June 2003.