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Doing IT project alignment: Adapting the Delta model using design science
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2013 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Despite the perceived importance of IT, a majority of IT projects fail to deliver what was actually ordered (!). One main reason for failure is IT project management’s inability to adapt and react to a dynamic and changing project environment, instead, projects are run as if it is possible to predict all project variables before project start.

In reality, IT project workers live in a dynamic, political and commercial environment where it is difficult to predict and control the future. IT projects needs to be continually aligned with their environment to stay relevant and deliver utility.

Through a design science and action research approach, a model supporting IT project managers with IT project alignment is created and tested. The model is called DELTA and is designed to be easy to understand and use for IT project managers; it builds on a simplification of commonly available approaches in order to facilitate communication the different domains of expertise in IT projects. DELTA builds on four main constituents: Enterprise images, Stakeholders, Goals and Project. Guidelines for using the model is also presented.

Experiences from using the model indicates that the model is perceived as a useful complement to regular project management methods, specifically by merging different conceptual perceptions into a common view. Furthermore, results highlight the conflict between IT project alignment and the traditional project model. Finally, the results show the difference between IT project issues and underlying causes for these issues.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences; Stockholm University , 2013. , 167 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 13-010
Keyword [en]
IT, project, alignment, agile, governance, architecture, pragmatic, design science, action research
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-94891ISBN: 978-91-7447-788-7 (print)OAI: oai:DiVA.org:su-94891DiVA: diva2:656598
Public defence
2013-11-15, Sal C, Forum, Isafjordsgatan 39, Kista, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2013-10-24 Created: 2013-10-16 Last updated: 2013-10-16Bibliographically approved
List of papers
1. DELTA, an architecture for management of enterprise development
Open this publication in new window or tab >>DELTA, an architecture for management of enterprise development
2006 (English)In: Proceedings of the 14th European Conference on Information Systems, ECIS 2006 2006, 12p, 2006Conference paper, Published paper (Refereed)
Abstract [en]

Management of enterprise development refers to the complex task of transforming an enterprise fromone state to another (desirable) state in a controlled manner. This paper presents a framework thatenables the systematization of empirical as well as theoretical knowledge contributions relevant formanagement of enterprise development. The framework is validated theoretically as well asempirically. The framework has proved effective to systemize and relate this variety of issues andprovide a tool for comprehensibility for practitioners trying to grasp the development situation inwhich they engage. The framework is a valid foundation for elaborating a knowledgebase supportingthe management of enterprise and IS development in complex organisations.

National Category
Other Social Sciences not elsewhere specified
Research subject
Information Systems
Identifiers
urn:nbn:se:su:diva-94838 (URN)
Conference
14th European Conference on Information Systems, ECIS 2006; Goteborg; Sweden; 12 June 2006 through 14 June 2006
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2013-10-16Bibliographically approved
2. SME network practice: a qualitative study of network management practice and design implications for ICT-support
Open this publication in new window or tab >>SME network practice: a qualitative study of network management practice and design implications for ICT-support
2003 (English)In: Proceedings of the 11th European Conference on Information Systems(ECIS) 2003 / [ed] Claudio U. Ciborra, Riccardo Mercurio, Marco de Marco, Marcello Martinez, Andrea Carignani, 2003, 1411-1423 p.Conference paper, Published paper (Refereed)
Abstract [en]

This paper presents the results of an investigation of network practice among European Small andMedium-sized Enterprises (SME’s). The purpose is to assess network management practice anddesign implications for Information Communication Technology (ICT) support. The investigationconsisted of 49 interviews with individuals employed by 19 SME’s that either were or had beeninvolved in a network co-operation with another separate juridical entity. This was complemented bya questionnaire answered by 121 respondents fitting the same criteria as the individuals interviewed.We provide a rich description of the vast diversity in SME network management practice and ICTuse. From the collected data, three generic network profiles are identified (“Supply-chain networks”(SN), “R&D Networks” (RN) and “Business Networks” (BN)). The three network profiles arestructured and analyzed through use of an established IS architecture framework. This provide aholistic view of ICT design implications for the network profiles structured in three architecturallevels namely, scope, enterprise and systems level.

Keyword
IT management, SME, ICT-support
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-94882 (URN)
Conference
ECIS 2003, Naples, Italy 16-21 June 2003.
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2013-10-16Bibliographically approved
3. Change management implications for network organizations
Open this publication in new window or tab >>Change management implications for network organizations
2004 (English)In: Proceedings of the 37th Hawaii International Conference on System Sciences Volume 37, 2004, Article numberCLDKM04, Pages 397-406 / [ed] Sprague Jr. R.H, IEEE Computer Society, 2004, 397-406 p.Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this paper is to investigatepossible change management implicationsfor networks organizations. This is achievedthrough applying six Critical ManagementIssues (CMI’s) from the changemanagement framework DELTA on ataxonomy consisting of three generic typesof network organizations. The paper is builton an empirical base comprised of over 150expert interviews and 121 questionnairerespondents. Questionnaire respondents andinterviewed experts represent middle to topmanagement of companies of all sizesinvolved in networks. The results show thatthe framework applied to the changemanagement in the different networkshighlights and addresses differentmanagement activities per CMI. Given this,we discuss the differences in managerialimplications that the framework identifiesfor the different types of networks.

Place, publisher, year, edition, pages
IEEE Computer Society, 2004
National Category
Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:su:diva-94883 (URN)0-7695-2056-1/04 (ISBN)
Conference
Hawaii International Conferance on Systems Sciences Big Island, HI.; United States; 5 January 2004 through 8 January 2004
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2013-10-16Bibliographically approved
4. Infusing an architectural framework with neo-institutional theory: Reports from recent change management initiatives within the Swedish public administration
Open this publication in new window or tab >>Infusing an architectural framework with neo-institutional theory: Reports from recent change management initiatives within the Swedish public administration
2006 (English)In: Proceedings of the Annual Hawaii International Conference on System Sciences Volume 4, 2006, Article number1579424, Pages 67b, 2006, 67b- p.Conference paper, Published paper (Refereed)
Abstract [en]

Swedish public administration is currentlyundergoing radical change towards dynamic modelsof governance relying on a high level of intergovernmentalcollaboration. This high level ofinteroperability between governmental organizationsand the subsequent quality of service for citizens andcompanies depending on the services provided bygovernment is summarized in the vision-statement ofthe 24-hour government (24-timmarsmyndigheten).According to the primary actor‘s (Statskontoret)recommendation, this vision is to be realized throughthe application of web-service based technology,resulting in a Service Oriented Architecture (SOA).The purpose of this paper is to investigate a possibleinfusion of a previously developed architecturalframework for change management with neoinstitutionaltheory. The results show that neoinstitutionaltheory could be used to infuse thearchitectural framework with aspects regardingprimarily history and legitimacy, but also with anoverall contradictory perception of change. Given thevast differences in fundamental assumptionsunderlying the architectural framework and neoinstitutionaltheory, the paper concludes that theseresults are however somewhat problematic.

National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-94885 (URN)10.1109/HICSS.2006.223Document (DOI)978-076952507-5 (ISBN)
Conference
39th Annual Hawaii International Conference on System Sciences, HICSS'06; Kauai, HI; United States; 4 January 2006 through 7 January 2006
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2013-10-16Bibliographically approved
5. Management of Technochange in an Interorganizational e-Government Project
Open this publication in new window or tab >>Management of Technochange in an Interorganizational e-Government Project
2008 (English)In: Proceedings of the Annual Hawaii International Conference on System Sciences 2008,  Article number4438913, IEEE Computer Society, 2008Conference paper, Published paper (Refereed)
Abstract [en]

This paper explores if and how enterprise architecture knowledge may support management of interorganizational technochange. An action research study on an eGovernment technochange project provides empirical data. Four issues of technochange are identified from the research site and presented; Solution concept communication, Stakeholder competencies, Goal ambiguity and finally the Collaborative form as such. Results indicate that enterprise architecture may support management of interorganizational e-Government technochange. In addition, collaborative competences must be developed by respective partner as new collaborative arrangements grow. These collaborative competencies could be part of a future enterprise architecture for interorganizational technochange.

Place, publisher, year, edition, pages
IEEE Computer Society, 2008
Keyword
Management, technochange, public sector
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-94886 (URN)10.1109/HICSS.2008.240 (DOI)978-076953075-8 (ISBN)
Conference
41st Annual Hawaii International Conference on System Sciences 2008, HICSS; Big Island, HI; United States; 7 January 2008 through 10 January 2008
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2013-10-16Bibliographically approved
6. Interorganizational Collaboration among Small and Medium-sized Enterprises: A Pan-European Study of the Influence of Type of Collaboration on SME Practice
Open this publication in new window or tab >>Interorganizational Collaboration among Small and Medium-sized Enterprises: A Pan-European Study of the Influence of Type of Collaboration on SME Practice
2005 (English)Licentiate thesis, monograph (Other academic)
Place, publisher, year, edition, pages
Göteborg: University of Gothenburg, 2005. 176 p.
Series
Papers in informatics, ISSN ISSN 1400-7428 ; 11
Keyword
Interorganizational Collaboration, Small- and Medium-sized Enterprise, collaborative settings, IT, value, usage, change management, knowledge management
National Category
Other Social Sciences not elsewhere specified
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-94888 (URN)
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2013-10-16
7. Introducing app stores into a packaged software ecosystem: a negotiated order perspective
Open this publication in new window or tab >>Introducing app stores into a packaged software ecosystem: a negotiated order perspective
2013 (English)In: International Journal of Business Information Systems, ISSN 1746-0972, E-ISSN 1746-0980, Vol. 14, no 2, 223-237 p.Article in journal (Refereed) Published
Abstract [en]

This study addresses the emerging phenomena of app stores for packaged software such as enterprise resource planning (ERP) and customer relationship management (CRM) systems. Through employing the technology of app stores, ERP and CRM vendors have been reported as shifting from delivering software as a service (SaaS) to platform as a service (PaaS). Through an in-depth case study of one ERP vendor's app store initiative, the study identifies and discusses instances of negotiated order of the ecosystem. The results show that the introduction of an app store for ERP brings with it the threat of restructuring both the incumbent business model and the power relationships nested in the ecosystem, thus spurring intensified instances of negotiated order. This is discussed in terms of different arenas of conflict for negotiated order.

Keyword
app stores, packaged software, negotiated orders, enterprise resource planning, ERP, software ecosystems, platform strategies, customer relationship management, CRM, platform as a service, PaaS, business models, power relationships
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-94890 (URN)10.1504/IJBIS.2013.056140 (DOI)
Available from: 2013-10-16 Created: 2013-10-16 Last updated: 2017-12-06Bibliographically approved

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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