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Enhancing complaint and problem management: design and evaluation of an M-service using pictures and positioning
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: Innovative mobile platform developments for electronic services design and delivery, IGI Global, 2012, no 1, 113-128 p.Chapter in book (Other academic)
Place, publisher, year, edition, pages
IGI Global, 2012. no 1, 113-128 p.
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-95598DOI: 10.4018/978-1-4666-1568-7.ch007ISBN: 9781466615687OAI: diva2:660906
Available from: 2013-10-31 Created: 2013-10-31 Last updated: 2013-11-05Bibliographically approved

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Juell-Skielse, Gustaf
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