Government 2.0 Challenges in Swedish Public Sector
2013 (English)In: eChallenges e-2013 Conference Proceedings / [ed] Paul Cunningham, Miriam Cunningham, International Information Management Corporation Limited, 2013Conference paper (Refereed)
This paper reports from a citizen-sourcing project carried out in Sweden. It reveals and describes government 2.0 challenges discovered during the development of a mobile citizen sourcing solution called Munizapp. Munizapp is a fully integrated mobile complaint and problem reporting system that enables citizens to report issues to municipalities and municipalities to send back status updates and replies to citizens. It becomes clear that there are several challenges hindering municipalities in adopting and utilizing government 2.0. The challenges are related to earlier identified e-government challenges and it is thereby revealed that municipalities in Sweden are still struggling with challenges emphasised several years ago. By highlighting challenges that need to be addressed to utilize the full potential of government 2.0 this paper contributes to both practice and research within e-government.
Place, publisher, year, edition, pages
International Information Management Corporation Limited, 2013.
Government 2.0, Citizen-sourcing, Mobile platform
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-97731ISBN: 978-1-905824-40-3OAI: oai:DiVA.org:su-97731DiVA: diva2:679961
eChallenges e-2013 Conference, 9 - 11 October 2013, Dublin, Ireland