Needs, Requirements, and e-Services for Collaborative and Patient-Centered Care
2013 (English)In: BIR 2012. Emerging Topics in Business Informatics Research 2012: Proceedings of the 11th International Conference on perspectives in business informatics research / [ed] Natalia Aseeva, Eduard Babkin, Oleg Kozyrev, 2013, 75-91 p.Conference paper (Refereed)
This paper discusses the fact that more and more patients are treated in their homes by a whole set of organizations, and how this fact places new and more intense demands on health and social care staff to communicate and collaborate. The aim of the paper is to further explore the detailed needs for collaboration between different care units, individuals and professions, and to outline organizational and/or IT-based solutions. The suggested solutions are based on a patient and process oriented perspective and on an analysis of needs and issues expressed in interviews with key actors in a number of research projects focused on collaboration in care. We point to the need for managers in different organizations to agree on ways of communicating and collaborating on the operational level over sectors and units and how this aspect has to be taken into account already during procurement of care services. Most importantly, by reasoning from a basic set of issues, we derive a set of related problems and suggest solutions for how to deal with these. The solutions include suggestions for various e-services aimed at improving coordination and collaboration among care personnel.
Place, publisher, year, edition, pages
2013. 75-91 p.
, CEUR Workshop Proceedings, ISSN 1613-0073 ; 963
Multi-sectorial collaboration, home care, home health care, social care
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-97739OAI: oai:DiVA.org:su-97739DiVA: diva2:679969
BIR 2012, Nizhny Novgorod, Russia, September 24-26, 2012