The Promise of a Crowd
2013 (English)In: AMCIS 2013 Proceedings, Association for Information Systems, 2013Conference paper (Refereed)
This paper presents an evaluation of a mobile complaint and problem-reporting solution made for Swedish municipalities and their citizens. The evaluation is made through a government 2.0 framework to assess the appropriateness of the initiative as a citizen-sourcing solution. The research approach consists of a secondary analysis of empirical data. The researchers have been active participants in gathering the data for the secondary analysis. The results show that although the promise of the crowd is very prominent in the technical platform, municipalities are not prepared to fully utilize the citizen-sourcing solution. The main contribution for research is a widening of the body of knowledge regarding citizen-sourcing by an empirical application of a previously developed theoretical citizen-sourcing framework. The paper contributes to society and practice through highlighting difficulties that can be expected when realizing the promise of the crowd.
Place, publisher, year, edition, pages
Association for Information Systems, 2013.
Government 2.0, Citizen-sourcing, Mobile platform
Government 2.0, Citizen sourcing, mobil plattform
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-97754OAI: oai:DiVA.org:su-97754DiVA: diva2:679984
19th Americas Conference on Information Systems, Chicago, Illinois, USA, August 15-17, 2013