Capturing Consumer Preference in System Requirements Through Business Strategy
2013 (English)In: International Journal of Information System Modeling and Design, ISSN 1947-8186, Vol. 4, no 4, 1-26 p.Article in journal (Refereed) Published
A core concern within Business-IT alignment is coordinating strategic initiatives and plans with Information Systems (IS). Substantial work has been done on linking strategy to requirements for IS development, but it has usually been focused on the core value exchanges offered by the business, and thus overlooking other aspects that influence the implementation of strategy. One of these, consumer preferences, has been proven to influence the successful provisioning of the business's customer value proposition, and this study aims to establish a conceptual link between both strategy and consumer preferences to system requirements. The core contention is that reflecting consumer preferences through business strategy in system requirements allows for the development of aligned systems, and therefore systems that better support a consumer orientation. The contribution of this paper is an approach to establish such alignment, with this being accomplished through the proposal of a consumer preference meta-model mapped to a business strategy meta-model further linked to a system requirements technique. The validity of this proposal is demonstrated through a case study carried out within an institution of higher education in Sweden.
Place, publisher, year, edition, pages
2013. Vol. 4, no 4, 1-26 p.
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-102254DOI: 10.4018/ijismd.2013100101OAI: oai:DiVA.org:su-102254DiVA: diva2:708848