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One-stop shops: Increasing employability and overcoming welfare state fragmentation?
Stockholm University, Faculty of Social Sciences, Department of Social Work.
2014 (English)In: International Journal of Social Welfare, ISSN 1369-6866, E-ISSN 1468-2397, Vol. 23, S40-S53 p.Article in journal (Refereed) Published
Abstract [en]

The fragmentation of social security systems hasemerged as a policy problem in Western Europe, result-ing in the emergence of integrated service models, forexample so-called one-stop shops. Bridging severalpolicy domains, integrated services can be assumed toaffect the institutional structure of benefits and ser-vices, such as entitlement criteria, target groups orgovernance processes. This article focuses on inte-grated service models that provide benefits and ser-vices to unemployed people who are receiving eithersocial assistance or unemployment compensation.Recent reforms in Denmark, Finland, Germany, theNetherlands, Norway and the UK are analysed fromboth an organisational and a labour market perspec-tive. The analysis shows that integrated service provi-sion entails the risk of introducing stricter workconditionality for broad and vulnerable groups withoutfulfilling the promises of seamless services.

Place, publisher, year, edition, pages
2014. Vol. 23, S40-S53 p.
Keyword [en]
integrated service models, one stop-shops, organisation, labour market, welfare state fragmentation, employability
National Category
Social Work
URN: urn:nbn:se:su:diva-104197DOI: 10.1111/ijsw.12090ISI: 000342816900004OAI: diva2:721139
Available from: 2014-06-03 Created: 2014-06-03 Last updated: 2014-11-10Bibliographically approved

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Minas, Renate
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