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BELF e-mail communication: A study on misunderstandings and strategies in BELF e-mails
Stockholm University, Faculty of Humanities, Department of English.
2014 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

In the globalized and technologized world of today, business English as a lingua franca (BELF) is used by business professionals on a daily basis, not least through text-based computer-mediated communication (CMC) such as e-mailing. With data consisting of a bulk of e-mails and a survey conducted among seven business professionals, whom are all non-native speakers of English, the present study explores misunderstandings and strategies in BELF-emails with particular focus on the users subjective perceptions. Spoken BELF has been investigated thoroughly; however, the written equivalent has not been recognized as much and research based on users’ perceptions is rare. Drawing on the concept of strategic competence and with the survey answers as a basis, the e-mails were analysed. The results show that while the users miss some features characteristic of face-to-face interaction, their perceived benefits of BELF e-mailing are many and misunderstandings rarely occur. Moreover, it is shown that strategic competence is essential for reaching effective communication in BELF-emailing.

Place, publisher, year, edition, pages
2014. , 22 p.
Keyword [en]
BELF, ELF, Computer Mediated Communication, E-mails, Strategic competence, Communicative competence.
National Category
Humanities Specific Languages
URN: urn:nbn:se:su:diva-104731OAI: diva2:725588
Available from: 2014-06-16 Created: 2014-06-16 Last updated: 2014-06-16Bibliographically approved

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Demirörs, Deniz
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Department of English
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