Conceptualisation of the Gap Between Managerial Decision-Making and the use of Decision Analytic Tools
2014 (English)In: International Journal of Information Technology and Business Management - JITBM, ISSN 2304-0777, Vol. 21, no 1, 30-46 p.Article in journal (Refereed) Published
Numerous software tools aimed at supporting the analysis of decisions under risk have been developed during the latter years. One purpose of these softwares is that they are not only to be used by experts within the field of decision analysis, but also by managers in public or private organisations, hence acting as a facilitator for the theory of rational choice on behalf of decision-makers. Although we share the view that the potential impact of decision analysis software on improving managerial decision-making is high, usage of such software in real-life decision situations is not as widespread as was predicted twenty years ago. One reason for this is that the softwares and their underlying models place too high demands upon the decision-makers in a variety of ways. Thus, there exists a gap between the decision-making managers and the tool supposed to support them. In this paper, we propose a conceptualisation of this gap, identifying seven gap component types and relating these gap components to the collaborating objects (decision-maker, decision model, and decision tool) and the interfaces between them. These gap components are then bundled into a set of three explicit issues: 1) Applicability issues, 2) Representation issues, and 3) Elicitation issues, which together constitute main research issues for additional development and further work in order to reduce the gap.
Place, publisher, year, edition, pages
2014. Vol. 21, no 1, 30-46 p.
Decision Making, Decision model and tools, applicability issues, representation issues, elicitation issues
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-108620OAI: oai:DiVA.org:su-108620DiVA: diva2:759813