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Language Technology for eGovernment–Business Cases
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
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2014 (English)In: New Perspectives in Information Systems and Technologies: vol 1 / [ed] Álvaro Rocha, Ana Maria Correia, Felix . B Tan, Karl . A Stroetmann., Heidelberg, 2014, 83-95 p.Conference paper, Published paper (Refereed)
Abstract [en]

Language technologies and tools, such as text mining, information extraction, and question and answering systems, have been developed during many years. These technologies are becoming mature and should be ready for deployment in private and public organizations. However, little focus has been paid to how these technologies can be applied to tackle real-world problems within organizations. In this paper, we present a set of business cases where language technologies can have a significant impact on public organizations, including their business processes and services. We describe how each business case can influence the service quality, as seen from a consumer perspective, and the business processes efficiency, as seen from a public organizational perspective. The business cases are based on, and exemplified with, cases from large Swedish public organizations.

Place, publisher, year, edition, pages
Heidelberg, 2014. 83-95 p.
Series
Advances in Intelligent Systems and Computing, ISSN 2194-5357 ; 275
Keyword [en]
language technology, eGovernment, business cases, text mining, information extraction, question and answering systems, business intelligence
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-108639DOI: 10.1007/978-3-319-05951-8_9ISBN: 978-3-319-05951-8 (print)OAI: oai:DiVA.org:su-108639DiVA: diva2:759832
Conference
The 2014 World Conference on Information Systems and Technologies (WorldCIST'14)April 15-18, Madeira, Portugal
Available from: 2014-10-31 Created: 2014-10-31 Last updated: 2014-11-25Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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