Language Technology for eGovernment–Business Cases
2014 (English)In: New Perspectives in Information Systems and Technologies: vol 1 / [ed] Álvaro Rocha, Ana Maria Correia, Felix . B Tan, Karl . A Stroetmann., Heidelberg, 2014, 83-95 p.Conference paper (Refereed)
Language technologies and tools, such as text mining, information extraction, and question and answering systems, have been developed during many years. These technologies are becoming mature and should be ready for deployment in private and public organizations. However, little focus has been paid to how these technologies can be applied to tackle real-world problems within organizations. In this paper, we present a set of business cases where language technologies can have a significant impact on public organizations, including their business processes and services. We describe how each business case can influence the service quality, as seen from a consumer perspective, and the business processes efficiency, as seen from a public organizational perspective. The business cases are based on, and exemplified with, cases from large Swedish public organizations.
Place, publisher, year, edition, pages
Heidelberg, 2014. 83-95 p.
, Advances in Intelligent Systems and Computing, ISSN 2194-5357 ; 275
language technology, eGovernment, business cases, text mining, information extraction, question and answering systems, business intelligence
Research subject Computer and Systems Sciences
IdentifiersURN: urn:nbn:se:su:diva-108639DOI: 10.1007/978-3-319-05951-8_9ISBN: 978-3-319-05951-8OAI: oai:DiVA.org:su-108639DiVA: diva2:759832
The 2014 World Conference on Information Systems and Technologies (WorldCIST'14)April 15-18, Madeira, Portugal