Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Quality Measures for Documentation of Best Practices
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2014 (English)In: 2014 47th Hawaii International Conference on System Sciences (HICSS) / [ed] Sprague, R. H., IEEE Computer Society, 2014, 3410-3419 p.Conference paper, Published paper (Refereed)
Abstract [en]

Research has identified a set of factors that may impact the success of implementing a best practice (BP). One such factor is to properly document the BP. Without a high quality documentation of BPs it might be difficult to understand and implement BPs within an organization. Therefore, we propose a set of quality measures (QMs) for BPs categorized in the form of a template, aimed at supporting the quality enhancement of documented BPs. The proposed template can be applied during the design of BPs in order to support the construction of high quality documentation of BPs, but can also be applied during the evaluation of already designed BPs. A tentative template was designed based on both a literature review and our own experiences in the area of Knowledge Management. We evaluated the tentative template by presenting it to practitioners and academic experts in the area of BP. Based on their evaluation we refined the model in an iterative approach, adjusting the QMs after each practitioners’ and academic experts’ input until we reached a final template. In this paper, we present the final template of QMs, and demonstrate its feasibility by applying it to existing BPs from a real- life organization. The research methodology applied was design science research.

Place, publisher, year, edition, pages
IEEE Computer Society, 2014. 3410-3419 p.
Series
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1060-3425
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-108643DOI: 10.1109/HICSS.2014.423ISI: 000343806603065ISBN: 978-1-4799-2504-9 (print)OAI: oai:DiVA.org:su-108643DiVA: diva2:759836
Conference
47th Annual Hawaii International Conference on System Sciences, Waikoloa, Hawaii, Jan 6-9, 2014
Available from: 2014-10-31 Created: 2014-10-31 Last updated: 2015-10-15Bibliographically approved
In thesis
1. Template-driven Documentation of Best Practices
Open this publication in new window or tab >>Template-driven Documentation of Best Practices
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Knowledge Management has become a key instrument for identifying, creating and sharing organizational knowledge assets. An attractive means for sharing knowledge is Best Practices (BPs), which are proven as well as efficient and effective solutions to recurring problems. BPs can offer significant benefits, including improved performance, reduced re-work and cost savings. However, it is challenging to share and use BP Documents (BPDs) in organizations, which is the overall problem addressed in this thesis. More precisely, the thesis focuses on two sub-problems: 1) The difficulty of finding and selecting appropriate BPs in large collections of BPs impedes the use of BPs, and 2) The low quality of BPDs impedes the use of BPs. Related to these problems, the thesis addresses two sub-goals. The first one is to design a BP Annotation Template for supporting the identification and selection of BPs in BP repositories. The template can be used for organizing and indexing the contents of BPDs independent of domain. The second sub-goal is to design a BP Document Template for supporting the creation, use and evaluation of BP documentation. The BP Document Template offers a structure for describing BPs in a detailed and systematic way.

 

The research methodology applied is design science, which is the scientific study and creation of artifacts as they are developed and used by people with the goal of solving practical problems. The first artifact, the BP Annotation Template, has been designed and developed based on a literature study and evaluated using expert interviews. The second artifact, the BP Document Template, has been designed and developed based on a literature study using grounded theory as well as on interviews with KM experts. The BP Document Template has been evaluated using expert interviews and demonstrated by being applied in three real-life cases. By basing the two artifacts on literature studies, the two artifacts consolidate, integrate and extend previous work on BP documentation.

 

The evaluations indicate that the BP Annotation Template provides a strong foundation for identifying and selecting BPs, independent of domain, and that the BP Document Template can support the structuring of BP documents so that they become complete, uniform and easy-to-use. An identified drawback of the two artifacts is the need for extensive resources for implementing and applying them since they may be complex and time-consuming to use. The artifacts are expected to support BP designers as well as BP managers and BP users.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2015. 165 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 15-017
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-121625 (URN)978-91-7649-286-4 (ISBN)
Public defence
2015-11-17, L50, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2015-10-26 Created: 2015-10-12 Last updated: 2015-11-03Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Alwazae, Meshari M. S.Perjons, ErikKjellin, Harald
By organisation
Department of Computer and Systems Sciences
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 93 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf