Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
‘You Can’t Cheat the Community Anymore’: using Mobiles to Improve Water Governance
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2014 (English)In: Proceedings of the 4th International Conference on M4D Mobile Communication for Development: M4D 2014, General Tracks / [ed] Ibrahima Niang, Karlstad: Karlstad University Press, 2014, 48-59 p.Conference paper, Published paper (Refereed)
Abstract [en]

Recent years have seen a growth in mobile applications and services in the water sector addressing some of the sector’s governance challenges. The sustainability rate is however low and there is a lack of research on the “real” benefits. Through an in-depth analysis of four cases (interviews and field visits), this article seeks to understand the common benefits and challenges for increased and sustainable use of mobile applications in the provision of water services. The results reveal that the benefits are improved service delivery, new and better data, strengthened consumer voice, and reduced costs. Common challenges include lack of incentives to use the system, user costs, user privacy, absence of basic infrastructure, lack of responsiveness, and limited marketing. It concludes that increased transparency is never an end in itself and that accountability requires willingness, capacity, and the mandate to act on part of the responsible institution.

Place, publisher, year, edition, pages
Karlstad: Karlstad University Press, 2014. 48-59 p.
Series
Karlstad university studies, ISSN 1403-8099 ; 26
Keyword [en]
ICT4D, M4D, mobile phones, participation, water sector
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-110910ISBN: 978-91-7063-557-1 (print)OAI: oai:DiVA.org:su-110910DiVA: diva2:773552
Conference
4th International Conference on M4D Mobile Communication for Development
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2015-06-15Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Hellström, Johan
By organisation
Department of Computer and Systems Sciences
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 30 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf