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‘You Can’t Cheat the Community Anymore’: using Mobiles to Improve Water Governance
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2014 (English)In: Proceedings of the 4th International Conference on M4D Mobile Communication for Development: M4D 2014, General Tracks / [ed] Ibrahima Niang, Karlstad: Karlstad University Press, 2014, 48-59 p.Conference paper (Refereed)
Abstract [en]

Recent years have seen a growth in mobile applications and services in the water sector addressing some of the sector’s governance challenges. The sustainability rate is however low and there is a lack of research on the “real” benefits. Through an in-depth analysis of four cases (interviews and field visits), this article seeks to understand the common benefits and challenges for increased and sustainable use of mobile applications in the provision of water services. The results reveal that the benefits are improved service delivery, new and better data, strengthened consumer voice, and reduced costs. Common challenges include lack of incentives to use the system, user costs, user privacy, absence of basic infrastructure, lack of responsiveness, and limited marketing. It concludes that increased transparency is never an end in itself and that accountability requires willingness, capacity, and the mandate to act on part of the responsible institution.

Place, publisher, year, edition, pages
Karlstad: Karlstad University Press, 2014. 48-59 p.
, Karlstad university studies, ISSN 1403-8099 ; 26
Keyword [en]
ICT4D, M4D, mobile phones, participation, water sector
National Category
Information Systems
Research subject
Computer and Systems Sciences
URN: urn:nbn:se:su:diva-110910ISBN: 978-91-7063-557-1OAI: diva2:773552
4th International Conference on M4D Mobile Communication for Development
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2015-06-15Bibliographically approved

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Hellström, Johan
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