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Agile business process development: why, how and when — applying Nonaka’s theory of knowledge transformation to business process development
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. IbisSoft AB, Stockholm, Sweden.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2016 (English)In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 14, no 4, 693-731 p.Article in journal (Refereed) Published
Abstract [en]

The traditional way of business process development is via creating a detailed model of a business process in question, acquiring an IT-system to support it, and then implementing it in the organizational practice. Acquiring a system can be done via designing and manufacturing it by the business itself, or via commissioning it to somebody else. Alternatively, a generic system can be bought and configured according to the business process model created. The traditional approach has a number of risks that become visible only during the latest phase of introducing the system in the organizational practice, e.g., when it becomes clear that the system does not fit the business and/or people who work in it. These risks could be mitigated by using an agile approach to the development of business processes. In agile approach: (a) the phases of process modeling, IT-system design, and manufacturing are merged into one, and (b) instead of using one big cycle, a series of smaller development cycles is used. The paper discusses what is needed to implement the agile approach, and in which business situations the agile approach is the most appropriate. Examples of tools to support agile development are presented and analyzed. The results presented in the paper have been achieved based on the knowledge transformation perspective along the lines suggested by Nonaka in SECI model. The modification of this model has been used to understand the risks and requirements connected to a particular process development strategy.

Place, publisher, year, edition, pages
2016. Vol. 14, no 4, 693-731 p.
Keyword [en]
Agile development, Business process, Knowledge transformation, SECI model
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-110947DOI: 10.1007/s10257-014-0256-1ISI: 000389408400002OAI: oai:DiVA.org:su-110947DiVA: diva2:773721
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2017-12-05Bibliographically approved
In thesis
1. Aspect-Oriented Business Process Management
Open this publication in new window or tab >>Aspect-Oriented Business Process Management
2016 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Separation of concerns has long been considered an effective and efficient strategy to deal with complexity in information systems.One sort of concern, like security and privacy, crosses over other concerns in a system. Such concerns are called cross-cutting concerns.As a result, the realization of these concerns is scattered through the whole system, which makes their management difficult.

Aspect Orientation is a paradigm in information systems which aims to modularize cross-cutting concerns.This paradigm is well researched in the programming area, where many aspect-oriented programming languages have been developed, e.g., AspectJ.It has also been investigated in other areas, such as requirement engineering and service composition.In the Business Process Management (BPM) area, Aspect Oriented Business Process Modeling aims to specify how this modularization technique can support encapsulating cross-cutting concerns in process models.However, it is not clear how these models should be supported in the whole BPM lifecycle.In addition, the support for designing these models has only been limited to imperative process models that support rigid business processes.Neither has it been investigated how this modularization technique can be supported through declarative or hybrid models to support the separation of cross-cutting concerns for flexible business processes.

Therefore, this thesis investigates how aspect orientation can be supported over the whole BPM lifecycle using imperative aspect-oriented business process models. It also investigates how declarative and hybrid aspect-oriented business process models can support the separation of cross-cutting concerns in the BPM area.This thesis has been carried out following the design science framework, and the result is presented as a set of artifacts (in the form of constructs, models, methods, and instantiations) and empirical findings.

The artifacts support modeling, analysis, implementation/configuration, enactment, monitoring, adjustment, and mining cross-cutting concerns while supporting business processes using Business Process Management Systems. Thus, it covers the support for the management of these concerns over the whole BPM lifecycle. The use of these artifacts and their application shows that they can reduce the complexity of process models by separating different concerns.

Abstract [sv]

Att separera angelägenheter har länge ansetts som en effektiv och ändamålsenlig strategi för att hantera komplexitet i informationssystem. Sådana angelägenheter, till exempel säkerhet och enskildhet, kan skära tvärs över andra angelägenheter i ett system, och de kallas därför övergripande angelägenheter. Hanteringen av dessa kan vara utspridda genom hela systemet, vilket ökar komplexiteten.

Aspektorientering är ett paradigm som syftar till att modularisera övergripande angelägenheter. Detta paradigm är väl utforskat i programvaruområdet, där många aspektorienterade programmeringsspråk utvecklats. Paradigmet har också undersökts i andra områden som kravhantering och tjänstesammansättning. I ärendehanteringsområdet (BPM) syftar aspektorienterad processmodellering till att inkapsla övergripande angelägenheter i processmodeller. Det är dock inte klart hur dessa modeller bör stödjas i hela ärendehanteringslivscykeln. Dessutom är existerande stöd för att utforma dessa modeller begränsat till tvingande processmodeller som enbart stödjer rigida affärsprocesser. Det har inte heller undersökts hur denna modulariseringsteknik kan stödjas genom deklarativa eller hybridmodeller för att hantera separation av övergripande angelägenheter för flexibla affärsprocesser.

Därför undersöker denna avhandling hur aspektorientering kan stödjas i hela ärendehanteringslivscykeln med hjälp av tvingande aspektorienterade affärsprocessmodeller. Den undersöker också hur deklarativa och hybridaspektorienterade affärsprocessmodeller kan stödja separation av övergripande angelägenheter i BPM-området. Avhandlingens resultat bygger på designvetenskaplig forskning, och de presenteras som en uppsättning av artefakter (i form av konstruktioner, modeller, metoder och instansieringar) och som empiriska iakttagelser.

De framtagna artefakterna stödjer modellering, analys, genomförande, konfiguration, övervakning och modifiering av övergripande angelägenheter i affärsprocesser. Artefakterna erbjuder stöd för hantering av dessa angelägeheter för hela ärendehanteringslivscykeln. Användningen av dessa artefakter och deras tillämpningar visar att de kan minska komplexiteten i processmodeller genom att separera övergripande angelägenheter.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2016
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 16-014
National Category
Computer Systems Computer Science Software Engineering Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-135317 (URN)978-91-7649-587-2 (ISBN)978-91-7649-588-9 (ISBN)
Public defence
2016-12-19, L50, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2016-11-24 Created: 2016-11-03 Last updated: 2016-11-29Bibliographically approved

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