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Implications of Single Point of Contact: municipal case studies
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2014 (English)In: DSV Writers Hut: proceedings, August 21-22, Åkersberga, Sweden / [ed] Gustaf Juell-Skielse, Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2014Conference paper, Published paper (Other academic)
Abstract [en]

As more public organizations aim to move to the stage of transformational Government, the need for ‘single point of contact” increases dramatically on local, regional and national government levels. This paper contributes to literature by reporting the findings from three case studies of Swedish local government who has reached, or intend to reach, the transformational stage of e-Government. Using a grounded theory approach, information about the municipalities was collected and analyzed from the perspective of goals, implications and change management. The paper reports on the opportunities aimed for and experienced by the municipalities as well as the organization-al, technical and legal challenges faced by them. Finally we make five prop-ositions, based on the learning from the case studies, on how to manage changes related to implementing single point of contact in local government.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2014.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 14-019
Keyword [en]
citizen-centric, e-Government, transformational government, single point of contact, capabilities, implications, change management
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-111000ISBN: 978-91-637-7457-7 (print)OAI: oai:DiVA.org:su-111000DiVA: diva2:773774
Conference
DSV Writers Hut, August 21-22, Åkersberga, Sweden
Available from: 2014-12-19 Created: 2014-12-19 Last updated: 2016-08-15Bibliographically approved

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Citation style
  • apa
  • ieee
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Language
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  • en-US
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Output format
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  • asciidoc
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