Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Evaluation of the Applicability of CM3: Emergency Problem Management within the Industry
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2014 (English)In: ICSEA 2014, The Ninth International Conference on Software Engineering Advances, International Academy, Research and Industry Association (IARIA), 2014, 485-494 p.Conference paper, Published paper (Refereed)
Abstract [en]

Software has become one of the main villains of many organizational problems, emergencies and crises. Despite this, there is only one process model defining how to manage emergency software problems. It is CM3: Emergency Problem Management. In this paper, we evaluate the applicability of the CM3: Emergency Problem Management model within five companies. Our results show that the model correctly manages the real-life emergency and crisis situations that are dependent on malfunctioning software. This evaluation shows that all the five companies have emergency processes that reflect CM3 model’s architecture, however, to different degrees. Additionally all the five companies have also designated roles that act as focal points of information and decision making during emergencies. Finally, only one company has identified the organizations and systems, which should be affected by the emergency process.

Place, publisher, year, edition, pages
International Academy, Research and Industry Association (IARIA), 2014. 485-494 p.
Keyword [en]
Problem management, operational levels, task force team, software maintenance
Keyword [sv]
Problemhantering, systemunderhåll, mjukvaruunderhåll
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-111845ISBN: 978-1-61208-367-4 (print)OAI: oai:DiVA.org:su-111845DiVA: diva2:776800
Conference
ICSEA 2014, The Ninth International Conference on Software Engineering Advances, Nice, France, October 12- 16, 2014
Available from: 2015-01-08 Created: 2015-01-08 Last updated: 2015-01-22Bibliographically approved

Open Access in DiVA

No full text

Other links

http://www.thinkmind.org/index.php?view=article&articleid=icsea_2014_18_20_10236

Search in DiVA

By author/editor
Snygg, Joakim
By organisation
Department of Computer and Systems Sciences
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 138 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf