Sources of dissension: The making and breaking of the individual customer
(English)Manuscript (preprint) (Other academic)
It is well known that both management and professional work in areas such as health and aged care rely upon division of individuals into categories of for example diagnoses or costs and revenues. The present paper, however, wish to turn this around and ask: what happens if individuality, the indivisible wholeness of the person, is taken seriously in such practices? When every human being is interpreted as unique and special, and her wholeness is supposed to be realised in the relationship between professionals and the individual customer? The paper analyses two rivalrous programmes – the programmes of efficiency and individuality – and their operationalisations in the Swedish aged care, and show how these programmes and their corresponding technologies are sources of dissension that can be used to problematise how aged care should be conducted. However, such dissension also opens up spaces of freedom, which allows care practitioners to conduct their work differently.
Management Control, Governmentality, Dissension, Individualisation, Aged care
Research subject Business Administration
IdentifiersURN: urn:nbn:se:su:diva-117032OAI: oai:DiVA.org:su-117032DiVA: diva2:809852