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Negative effects of Internet interventions: A qualitative content analysis of patients' experiences with treatments delivered online
Stockholm University, Faculty of Social Sciences, Department of Psychology.
Stockholm University, Faculty of Social Sciences, Department of Psychology.
2015 (English)Conference paper, Abstract (Other academic)
Abstract [en]

Internet interventions have been shown to be a viable alternative to face-to-face treatments. However, not all patients benefit from such treatments, and it is possible that some may experience negative effects. The current study explored patients’ reported negative experiences while undergoing treatments delivered via the Internet. Data from four large clinical trials (total N = 558) revealed that 9.3% of patients encountered some type of negative effects. Qualitative content analysis was used to explore the patients’ responses to open-ended questions regarding their negative experiences. Results yielded two broad categories and four subcategories of negative effects: patient-related negative effects (insight and symptom) and treatment-related negative effects (implementation and format). Results emphasize the importance of always considering negative effects in Internet-based interventions, and point to several ways of preventing such experiences, including regular assessment of negative events, increasing the flexibility of treatment schedules and therapist contact, and prolonging the treatment duration.

Place, publisher, year, edition, pages
Keyword [en]
internet interventions, negative effects, qualitative content analysis
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Research subject
URN: urn:nbn:se:su:diva-121075OAI: diva2:855907
The 3rd Scientific Meeting of the European Society for Research on Internet Interventions, Warsaw, Poland, 17-18 September 2015.
Available from: 2015-09-22 Created: 2015-09-22 Last updated: 2015-09-22

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Rozental, AlexanderCarlbring, Per
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