Applying a Template for Best Practice Documentation
2015 (English)Conference paper (Refereed)
Knowledge Management has become a key instrument for creating, identifying and sharing knowledge assets inorganizations. Best Practice (BP) is a useful means for organizations to improve knowledge sharing. However, lowquality of BP documentations can hinder a successful implementation of BPs, since practitioners may not be able tocorrectly and efficiently use them, or even trust them. In this paper, a BP Document Template (BPDT) for high qualitydocumentation is presented. The final BPDT is a result of the combination of two templates, the first one created based oninterviews with knowledge management experts and the second one based on a literature review using grounded theory.The final BPDT has been applied in three real-life organizations for demonstrating its benefits, drawbacks, completeness,ease of use, and whether it also supports both the design of BPs and the evaluation of already designed BPs. Thedemonstration showed promising results but also some drawbacks. The identified drawbacks can be used as input forfuture research.
Place, publisher, year, edition, pages
Procedia Computer Science , 2015.
Knowledge sharing; Best practice; Best practice documentation; BP document template
IdentifiersURN: urn:nbn:se:su:diva-121624OAI: oai:DiVA.org:su-121624DiVA: diva2:860379
The Third Information Systems International Conference