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Applying a Template for Best Practice Documentation
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2015 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Knowledge Management has become a key instrument for creating, identifying and sharing knowledge assets inorganizations. Best Practice (BP) is a useful means for organizations to improve knowledge sharing. However, lowquality of BP documentations can hinder a successful implementation of BPs, since practitioners may not be able tocorrectly and efficiently use them, or even trust them. In this paper, a BP Document Template (BPDT) for high qualitydocumentation is presented. The final BPDT is a result of the combination of two templates, the first one created based oninterviews with knowledge management experts and the second one based on a literature review using grounded theory.The final BPDT has been applied in three real-life organizations for demonstrating its benefits, drawbacks, completeness,ease of use, and whether it also supports both the design of BPs and the evaluation of already designed BPs. Thedemonstration showed promising results but also some drawbacks. The identified drawbacks can be used as input forfuture research.

Place, publisher, year, edition, pages
Procedia Computer Science , 2015.
Keyword [en]
Knowledge sharing; Best practice; Best practice documentation; BP document template
National Category
Information Systems
Identifiers
URN: urn:nbn:se:su:diva-121624OAI: oai:DiVA.org:su-121624DiVA: diva2:860379
Conference
The Third Information Systems International Conference
Available from: 2015-10-12 Created: 2015-10-12 Last updated: 2015-10-15
In thesis
1. Template-driven Documentation of Best Practices
Open this publication in new window or tab >>Template-driven Documentation of Best Practices
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Knowledge Management has become a key instrument for identifying, creating and sharing organizational knowledge assets. An attractive means for sharing knowledge is Best Practices (BPs), which are proven as well as efficient and effective solutions to recurring problems. BPs can offer significant benefits, including improved performance, reduced re-work and cost savings. However, it is challenging to share and use BP Documents (BPDs) in organizations, which is the overall problem addressed in this thesis. More precisely, the thesis focuses on two sub-problems: 1) The difficulty of finding and selecting appropriate BPs in large collections of BPs impedes the use of BPs, and 2) The low quality of BPDs impedes the use of BPs. Related to these problems, the thesis addresses two sub-goals. The first one is to design a BP Annotation Template for supporting the identification and selection of BPs in BP repositories. The template can be used for organizing and indexing the contents of BPDs independent of domain. The second sub-goal is to design a BP Document Template for supporting the creation, use and evaluation of BP documentation. The BP Document Template offers a structure for describing BPs in a detailed and systematic way.

 

The research methodology applied is design science, which is the scientific study and creation of artifacts as they are developed and used by people with the goal of solving practical problems. The first artifact, the BP Annotation Template, has been designed and developed based on a literature study and evaluated using expert interviews. The second artifact, the BP Document Template, has been designed and developed based on a literature study using grounded theory as well as on interviews with KM experts. The BP Document Template has been evaluated using expert interviews and demonstrated by being applied in three real-life cases. By basing the two artifacts on literature studies, the two artifacts consolidate, integrate and extend previous work on BP documentation.

 

The evaluations indicate that the BP Annotation Template provides a strong foundation for identifying and selecting BPs, independent of domain, and that the BP Document Template can support the structuring of BP documents so that they become complete, uniform and easy-to-use. An identified drawback of the two artifacts is the need for extensive resources for implementing and applying them since they may be complex and time-consuming to use. The artifacts are expected to support BP designers as well as BP managers and BP users.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2015. 165 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 15-017
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-121625 (URN)978-91-7649-286-4 (ISBN)
Public defence
2015-11-17, L50, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2015-10-26 Created: 2015-10-12 Last updated: 2015-11-03Bibliographically approved

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