Change search
ReferencesLink to record
Permanent link

Direct link
Address and Interpersonal Relationships in Finland–Swedish and Sweden–Swedish Service Encounters
Stockholm University, Faculty of Humanities, Department of Swedish Language and Multilingualism, Scandinavian Languages. (IVIP)ORCID iD: 0000-0002-2359-4046
2015 (English)In: Address Practice as Social Action: European Perspectives / [ed] Catrin Norrby, Camilla Wide, Basingstoke: Palgrave Macmillan, 2015, 1, 75-96 p.Chapter in book (Refereed)
Abstract [en]

The chapter investigates address practices in 318 audio and video recorded service encounters at theatre box offices and other booking venues equally distributed across the two national varieties of Swedish, Sweden Swedish and Finland Swedish. The results demonstrate compelling variation in address choices, which can be linked to participant roles (customer–staff), generation (below and above 50 years) and national variety. Overall informal address with T (du) is the most common address form in both varieties, and is particularly salient among older customers in Sweden. There are few occurrences of V address in the data, and most are found among younger Finland-Swedish staff.

Place, publisher, year, edition, pages
Basingstoke: Palgrave Macmillan, 2015, 1. 75-96 p.
Keyword [en]
Finland Swedish; Sweden Swedish; pluricentric language; service encounters; address pronouns
National Category
General Language Studies and Linguistics
Research subject
URN: urn:nbn:se:su:diva-122734DOI: 10.1057/9781137529923.0001ISBN: 9781137529916ISBN: 9781137529930ISBN: 9781137529923OAI: diva2:868378
Interaction and Variation in Pluricentric Languages (IVIP)
Riksbankens Jubileumsfond, M12-0137:1
Available from: 2015-11-10 Created: 2015-11-10 Last updated: 2015-11-10

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Norrby, Catrin
By organisation
Scandinavian Languages
General Language Studies and Linguistics

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 52 hits
ReferencesLink to record
Permanent link

Direct link